Beverage Manager

At Monarch Casino Resort Spa
, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

• Maintain accurate and proper comp and cash handling procedures, use cash bank, cash register, cash drop, slot bank, and POS terminal functions in accordance with department policies.
• Proficiently operate Inventory system (Stratton Warren experience preferred).
• Interviewing, disciplining, developing/training and scheduling of staff.
• Lead team member shift meetings.
• Monitors and manages shift activities, opening and closing duties.
• Interacts with guests to resolve any guest issues.
• Works with other supervisors and line staff to facilitate a pleasurable dining experience for guests.
• Fills in for line staff when required.
• Demonstrates proactive leadership skills.
• Communicates well with guests and team members in a team environment.
• Must facilitate repeat business through pleasurable dining experiences.
• Other duties as assigned.

• Must be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License.
• Minimum 3-5 year previous Food and/or Beverage Management experience required in FOH operations or relevant degree in hospitality program.
• Ability to understand financial reports and apply the information in a timely and practical fashion to improve the operation.
• Problem Solving, Quality Control and Priority Assessment – Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the guests.
• Conflict management-An Assistant Manager must recognize a problem when it arises and be able to resolve it appropriately by using good judgment, tact and initiative according to company policy and procedure. Requires the often-unbiased mediation skills to handle all types of conflicts that will occur at all levels of supervision and the ability to negotiate effectively.
• Information Gathering-Must identify and utilize internal and external sources to improve and maintain the company’s objectives.
• Sales Techniques and Guest Influence-Must understand products and services, develop new prospects for opportunity, and understand guest needs clearly. Must also possess substantial experience and remain current in state-of-the-art sales methods. Must set and meet sales goals.
• Understands measurements of liquid, weight, and temperatures
• Ability to work in high volume, ever changing and sometimes loud environment
• Basic to intermediate computer knowledge
• Must possess excellent guest service and communication skills with the ability to deal with guests.
• Ability to speak and write English.
• Ability to communicate information through spoken words and sentences that others will understand
• Ability to read and understand information and instructions presented in writing.
• Must be able to stand for duration of shift.
• Must be able to bend, stoop and continuously use hands.
• Ability to push and pull up to 25lbs pounds and occasionally up to 45lbs
• Ability to work all shifts including weekends and holidays when needed.

Part Time and Full Time Team Members Will Enjoy:

• Team Member (TM) Referral Program
• Education/Tuition Reimbursement up to $6,000 per calendar year
• Career Development and Advancement Opportunities
• Flexible Work Schedules
• Drawings totaling $100 in Weekly Cash Prizes
• Paid Trips to Atlantis Casino Resort and Spa
• 1 Free Meal per Shift
• Round Trip Bus Tickets for $4 per Day ($20 Savings)
• Free Parking

Full Time Team Members also enjoy:

• Paid Vacation
• 6 Observed Holidays
• Health Benefit Insurance Package (medical, dental, vision, disability, and more)
• 401k Retirement Plan with Company Match

Don’t want to drive to Black Hawk? You don’t have to!…