Buffet Restaurant Supervisor

At Monarch Casino Resort Spa
, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

This person will contribute to our success by ensuring the highest level of guest services. Satisfaction is maintained by serving internal and external guests in a professional, accurate, and timely manner.

• Interviewing, disciplining, developing/training and scheduling of staff.
• Lead team member shift meetings.
• Monitors and supervises shift activities, opening and closing duties.
• Interacts with guests to resolve any guest issues.
• Works with other supervisors to facilitate a pleasurable dining experience for guests.
• Fills in for line staff when required.
• Demonstrates proactive leadership skills.
• Communicates well with guests and team members in a team environment.
• Must facilitate repeat business through pleasurable dining experiences.

• Minimum 1-year previous F&B Supervision/Management experience required in FOH operations or relevant degree in hospitality program.
• Problem Solving, Quality Control and Priority Assessment – Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the guests.
• Conflict management—An Assistant Manager must recognize a problem when it arises and be able to resolve it appropriately by using good judgment, tact and initiative according to company policy and procedure. Requires the often-unbiased mediation skills to handle all types of conflicts that will occur at all levels of supervision and the ability to negotiate effectively.
• Information Gathering—Must identify and utilize internal and external sources to improve and maintain the company’s objectives.
• Sales Techniques and Guest Influence—Must understand products and services, develop new prospects for opportunity, and understand guest needs clearly. Must also possess substantial experience and remain current in state-of-the-art sales methods. Must set and meet sales goals.
• Understands measurements of liquid and weight and temperatures.
• Ability to work in high volume, sometimes loud and ever-changing environment.
• Basic to intermediate computer knowledge.
• Must possess excellent guest service and communication skills with the ability to deal with guests.
• Ability to speak and write English.
• Ability to communicate information through spoken words and sentences that others will understand.
• Ability to read and understand information and instructions presented in writing.
• Must be able to stand for duration of shift.
• Must be able to bend, stoop and continuously use hands.
• Ability to push and pull up to 25 lbs and occasionally up to 45 lbs.
• Ability to work all shifts including weekends and holidays when needed.
• Successfully pass a pre-employment criminal background check and drug screen.

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• Paid Time Off.
• 6 Observed Holidays and Holiday Pay.
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match.

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks.
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week.
• 80% Subsidized Bus Transportation Options.
• Free Covered Parking.
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year).
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions.
• Career Development and Advancement…