Program Manager II

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live‑streaming and on‑demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.

As a Senior Program Manager within the Retail Wireless Operations team, you will play a pivotal role in leading the execution of high‑impact programs that directly influence Boost Mobile’s ability to efficiently and effectively serve our Retail Wireless Customer. You’ll oversee complex project portfolios, drive go‑to‑market efforts, and champion projects supporting operational efficiency across Boost Mobile. This role demands a Program manager who can drive clarity in ambiguous environments, navigate cross‑functional interdependencies, and maintain team momentum while managing stakeholder expectations.

You’ll work closely with internal departments—including Marketing, Sales, Product, IT, Legal, and Customer Care—to ensure priorities and execution align.

• Develop and manage program plans outlining prioritization, scope, timelines, resources, and dependencies
• Define clear milestones and deliverables, ensuring timely execution and stakeholder satisfaction
• Oversee the end‑to‑end execution of initiatives across multiple teams and business functions
• Maintain control over scope changes by establishing and reinforcing cross‑functional guardrails
• Act as the primary point of contact for program stakeholders, providing consistent updates and ensuring alignment across Boost Mobile and supporting Echo Star teams
• Lead cross‑functional meetings to track progress, gather feedback, and secure consensus—even among teams that don’t report directly to you
• Influence and align teams across departments including Sales Channels, Product, Network, Fraud, Billing, Order Orchestration, and Customer Support
• Serve as the first line of escalation for project blockers, scope misalignment, or cross‑team conflict
• Break through logjams by driving clarity in objectives—keeping momentum across the assigned project portfolio
• Collaborate with both the technical and go‑to‑market teams
• Quickly diagnose and resolve project risks, leveraging structured problem‑solving methods and escalation when necessary
• Champion the use of collaboration and project management tools (e.g., Jira, Hive, Google Suite, AI productivity platforms) to foster scalable, transparent workflows
• Promote a high‑performance culture grounded in collaboration, accountability, and continuous improvement

• 3 years of experience in Program Management, Product Management, Business Analysis, or related roles

• Demonstrated ability to manage large‑scale, cross‑functional initiatives with business and technical stakeholders
• Proficiency in project management and productivity tools such as Jira/Atlassian, Hive, and Google Workspace
• Experience working within wireless, telecommunications, or retail operations strongly preferred
• Proven success managing complex programs and cross‑functional teams in fast‑paced environments
• Ability to bring a calm, analytical approach to resolving blockers and managing ambiguity
• Ability to communicate clearly and persuasively across all organizational levels, including executives
• Ability to build trust‑based relationships that align cross‑departmental goals and drive execution
• Ability to thrive in fast‑moving environments with shifting…