Senior ServiceNow Administrator; Hybrid
Job in
Littleton, Arapahoe County, Colorado, 80120, USA
Listed on 2026-07-04
Listing for:
Arapahoe County (CO)
Full Time
position Listed on 2026-07-04
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Business Analyst, Technical Support
Job Description & How to Apply Below
Job Number: 674
Salary: $ - $
Department/Office:
Information Technology
Division:
Technical Services
Location:
5334 S. Prince St., Littleton, CO, 80120
Job Type: Salary Full-Time
Posting Date: 07/02/2026
Closing Date: 07/23/2026
The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we're here for our neighbors on their best days-and their worst. We share our residents' goals of preserving our quality of life and strive to be the place we're proud to call home.
NOTE:
Candidates must reside in Colorado at the time of hire and through employment.
GENERAL DESCRIPTION OF JOB:
Ensures the stability, performance, and security of the Service Now platform by managing system administration, configuration, upgrades, integrations, and ongoing technical support for critical enterprise workflows. Oversees platform health, implements best‑practice solutions, maintains data integrity, and collaborates with stakeholders to optimize and expand Service Now capabilities that support key business operations.
DUTIES:
Platform Administration
* Administer and maintain the Service Now platform, including upgrades, patches, and system health monitoring.
* Manage user accounts, roles, groups, and access controls in alignment with County security policies.
* Configure and maintain Service Now modules including ITSM, CMDB, SPM, or other deployed workflows.
* Develop and maintain reports, dashboards, and performance analytics for department leadership.
Configuration & Development
* Design, build, and maintain workflows, forms, business rules, UI policies, and client scripts.
* Lead design and implementation of enterprise Service Now solutions for IT Asset Management (SAM Pro, HAM Pro, Discovery) and IT Operations Management (ITOM), establishing architecture patterns and technical standards.
* Configure integrations with third-party County systems using APIs, SPOKES and integration hubs.
* Support low-code/no-code solutions using Flow Designer and App Engine Studio.
* Maintain configuration documentation and adhere to change management best practices.
Support & Stakeholder Engagement
* Serve as a primary point of contact for platform-related incidents, service requests, and enhancements.
* Collaborate with department stakeholders to gather requirements and translate business needs into technical solutions.
* Provide training and onboarding support for new Service Now users and departmental administrators.
* Partner with the Service Now account team and implementation partners on projects and roadmap planning.
Support & On-Call
* Mentor junior Service Now administrators and technical staff; conduct code reviews, knowledge-sharing sessions, and provide technical coaching to team members.
* Provide L3 support for complex incidents and root cause analysis (RCA); drive problem management and long-term fixes.
* Participate in an on-call schedule, ensuring 24×7 availability for critical production issues and maintenance windows.
REQUIREMENTS:
Skills, Abilities and
Competencies:
* Proficiency in Service Now core modules (ITSM, Incident, Change, Problem, Service Catalog).
* Advanced knowledge of Service Now scripting and customization:
JavaScript, Glide Script, REST/SOAP APIs, Flow Designer, and workflow automation
* Experience with Service Now upgrade processes and instance management.
* Strong analytical and troubleshooting skills with attention to detail.
* Excellent written and verbal communication skills; ability to translate technical concepts for non-technical audiences.
Behavioral Competencies (these are required for all positions at ACG):
* Accountability
* Accessibility
* Inclusivity
* Integrity
Education and Experience:
* Bachelor's degree in computer science or a related field
* At least 3+ years of hands-on Service Now administration experience in an enterprise environment.
* Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.
Preferred
Education and Experience:
* Service Now Certified System Administrator (CSA) certification.
* Additional certifications: CIS (ITSM, HRSD, CSM) or Service Now Certified Application…
Position Requirements
10+ Years
work experience
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