Senior ServiceNow Administrator; Hybrid
Listed on 2026-07-09
-
IT/Tech
Systems Administrator, IT Business Analyst, IT Support, IT Specialist
Title:
Senior Service Now Administrator (Hybrid Work Schedule)
Job Number: 674
Salary: $-$
Department/Office: Information Technology
Division: Technical Services
Location: 5334 S. Prince St., Littleton, CO, 80120
Job Type: Salary Full-Time
Posting Date: 07/02/2026
Closing Date: 07/23/2026
NOTE:
Candidates must reside in Colorado at the time of hire and through employment.
Ensures the stability, performance, and security of the Service Now platform by managing system administration, configuration, upgrades, integrations, and ongoing technical support for critical enterprise workflows. Oversees platform health, implements best‑practice solutions, maintains data integrity, and collaborates with stakeholders to optimize and expand Service Now capabilities that support key business operations.
DUTIES:Platform Administration
- Administer and maintain the Service Now platform, including upgrades, patches, and system health monitoring.
- Manage user accounts, roles, groups, and access controls in alignment with County security policies.
- Configure and maintain Service Now modules including ITSM, CMDB, SPM, or other deployed workflows.
- Develop and maintain reports, dashboards, and performance analytics for department leadership.
Configuration & Development
- Design, build, and maintain workflows, forms, business rules, UI policies, and client scripts.
- Lead design and implementation of enterprise Service Now solutions for IT Asset Management (SAM Pro, HAM Pro, Discovery) and IT Operations Management (ITOM), establishing architecture patterns and technical standards.
- Configure integrations with third‑party County systems using APIs, SPOKES and integration hubs.
- Support low‑code/no‑code solutions using Flow Designer and App Engine Studio.
- Maintain configuration documentation and adhere to change management best practices.
Support & Stakeholder Engagement
- Serve as a primary point of contact for platform‑related incidents, service requests, and enhancements.
- Collaborate with department stakeholders to gather requirements and translate business needs into technical solutions.
- Provide training and onboarding support for new Service Now users and departmental administrators.
- Partner with the Service Now account team and implementation partners on projects and roadmap planning.
Support & On‑Call
- Mentor junior Service Now administrators and technical staff; conduct code reviews, knowledge‑sharing sessions, and provide technical coaching to team members.
- Provide L3 support for complex incidents and root cause analysis (RCA); drive problem management and long‑term fixes.
- Participate in an on‑call schedule, ensuring 24×7 availability for critical production issues and maintenance windows.
Skills, Abilities and
Competencies:
- Proficiency in Service Now core modules (ITSM, Incident, Change, Problem, Service Catalog).
- Experience with Service Now upgrade processes and instance management.
- Strong analytical and troubleshooting skills with attention to detail.
- Excellent written and verbal communication skills; ability to translate technical concepts for non‑technical audiences.
Behavioral Competencies (these are required for all positions at ACG):
- Accountability
- Accessibility
- Inclusivity
- Integrity
Education and Experience:
- Bachelor’s degree in computer science or a related field
- At least 3+ years of hands‑on Service Now administration experience in an enterprise environment.
- Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.
Preferred
Education and Experience:
- Service Now Certified System Administrator (CSA) certification.
- Additional certifications: CIS (ITSM, HRSD, CSM) or Service Now Certified Application Developer (CAD).
- Advanced expertise in IT Asset Management (HAM, SAM, Discovery) or IT Operations Management (ITOM)
- Experience with Service Now Workflow Optimization, Service Health Analytics, or Advanced Analytics
- Knowledge of FedRAMP, ITIL v4 framework and public‑sector IT governance standards.
- Experience with Service Now AI/Automation products including Now Assist or Predictive Intelligence.
Pre‑Employment
Additional Requirements:
- Must successfully pass…
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