Store​/Price Integrity Clerk

IT Support Technician II

Location: Englewood, CO (Onsite)
Pay Rate: $29.66 per hour
Hours: 40 hours per week
Duration: Contract (12 months+)

Our aerospace and defense client is seeking an experienced IT Support Technician II to provide hands‑on technical support for end users in a fast‑paced, mission‑focused environment. This position is ideal for a customer‑focused IT professional who enjoys troubleshooting hardware, software, networking, and end‑user technology while delivering exceptional customer service.

• Provide Tier II technical support for desktop and laptop hardware, software, and peripheral devices.
• Install, configure, maintain, and troubleshoot Windows‑based computer systems and related equipment.
• Diagnose and resolve hardware, software, networking, VPN, and connectivity issues.
• Support printers, video teleconferencing (VTC) equipment, RSA authentication, and other end‑user technologies.
• Assist with network equipment troubleshooting and basic infrastructure support.
• Respond to technical support requests while maintaining a high level of customer satisfaction.
• Evaluate user technology needs and recommend appropriate hardware and software solutions.
• Document technical issues, resolutions, and system changes.
• Collaborate with IT team members to share knowledge and improve support processes.
  
  Maintain compliance with company IT policies, security standards, and best practices.

• Associate’s degree in Information Technology, Computer Science or a related field with 2+ years of relevant IT support experience.
• Equivalent combination of education and experience will be considered.
• Strong customer service mindset with a commitment to delivering quality technical support.
• Excellent troubleshooting skills across desktop hardware and software environments.
• Working knowledge of:
  • Windows operating systems
  • Computer hardware and peripherals
  • Printers and print services
  • Network connectivity
  • VPN technologies
  • RSA authentication
  • Video Teleconferencing (VTC) systems
• Strong verbal and written communication skills.
• Ability to understand user needs and translate them into effective technical solutions.
• Team‑oriented with a collaborative approach and willingness to share knowledge.

• Experience supporting enterprise IT environments.
• Familiarity with IT service management tools and ticketing systems.
• Experience supporting users in highly regulated or technical industries.
• Excellent communication and collaboration skills.

• Pay Rate: $29.66 per hour.
• Available health, life, vision, and dental insurance.
• 401K Matching.