ERP Analyst SME
Listed on 2026-08-02
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IT/Tech
IT Business Analyst, Business Systems & Technology Analysis
Overview
CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at
The ERP SME Analyst serves as CPI Card Group's subject matter expert on the Acumatica Cloud ERP platform, acting as the critical bridge between business operations and technology as the company transitions from its legacy Monarch ERP environment to a modern, unified cloud-based system.
Reporting to the SVP, Business Technology and Data, this role leads business process analysis, system configuration, and functional design across Finance, Distribution, and operational modules. The ERP SME Analyst plays a central role in CPI's multi-year ERP consolidation program ), partnering with the Systems Integrator and cross-functional stakeholders to ensure a smooth, data-driven migration.
Responsibilities- Business Process Analysis and Requirements Definition (30%) - Analyze current-state business workflows across Finance, Distribution, Billing, and Operations as they exist in Monarch (4 instances), Net Suite, and the existing Acumatica instance (Arroweye). Document as-is process flows, identify gaps, inefficiencies, and redundancies, and define future-state requirements aligned with Acumatica's capabilities. Facilitate structured discovery sessions with functional leads and end-users across all business units.
- ERP Configuration and Solution Design (25%) - Configure Acumatica modules (Finance, Distribution, Project Accounting, and others as scoped) to meet documented business requirements. Design and validate solution blueprints that address process gaps identified during discovery. Develop and maintain Generic Inquiries (GI), dashboards, and custom reports using Acumatica Report Designer to support operational and executive reporting needs.
- ERP Migration and Implementation Support (20%) - Partner with the selected Systems Integrator (SI) to execute all phases of the ERP migration, including data migration, integration design, system testing (SIT), user acceptance testing (UAT), and go-live. Coordinate with the Data Platform team to ensure clean, validated data flows from the Databricks Lakehouse into Acumatica, consistent with CPI's "Data-First, Then ERP" strategy.
Manage cutover planning and legacy system decommissioning schedules. - System Administration and Ongoing Support (15%) - Serve as the primary Acumatica platform administrator, managing user access, security roles, workflows, and system configurations. Provide expert-level troubleshooting and tier-2/3 support for end-users. Monitor system performance and coordinate with Acumatica support and hosting partners for issue resolution and platform upgrades.
- Training and Change Management (10%) - Develop and deliver end-user training materials and sessions for new Acumatica functionality. Support organizational change management efforts by acting as a subject matter resource during transition periods. Create and maintain system documentation, SOPs, and knowledge base articles.
- Support SOX compliance controls related to ERP financial transactions and audit trails.
- Assist with the Monarch bridge upgrade (mid-2026) to stabilize the legacy environment during the transition period.
- Contribute to vendor evaluation and selection of the ERP Systems Integrator.
- Participate in Data Governance Council activities as the ERP domain representative.
- Support master data management initiatives, including Unique Customer (UCID) alignment across ERP systems.
- Strong understanding of core business processes in Finance (GL, AP, AR, Billing), Distribution (Inventory, Order Management), and/or Manufacturing.
- Proficiency in Acumatica Report Designer, Generic Inquiries, Import/Export Scenarios, and workflow configuration.
- Familiarity with Acumatica Framework and basic customization concepts (C#/.NET exposure a plus but not required).
- Excellent analytical and problem-solving…
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