Industrial Supply Customer Support Specialist
Listed on 2026-07-17
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Supply Chain/Logistics
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Sales
Industrial Supply Customer Support Specialist
Productivity Inc, Littleton, Colorado, United States
About this position
Productivity is a machine tool distributor headquartered in Plymouth, MN that supplies metalworking equipment, tooling, safety and industrial supply products. As a Customer Service Specialist, you will provide product and technical information on our safety and industrial supply products to support our customers and outside sales team.
Responsibilities
- Act as an Industrial Supply resource to the customer—researching and sourcing products, recommending options, providing quotes, checking price and delivery, answering calls, and entering orders.
- Source alternate products if there are backorders.
- Collaborate with Industrial Supply Outside Sales and Sales Management to identify and grow opportunities.
- Retain customers by delivering and ensuring superior customer service.
- Help the customer find the most effective Industrial Supply solution at the best value—advise on current promotions, suggest related products, recommend products and brands currently in stock.
- Help maintain supplier relationships with Industrial Supply and Safety products. Attend product training.
- Perform other miscellaneous duties and responsibilities required by the position.
Requirements
- Product knowledge in Safety, MRO/Industrial Supply and Abrasive Products.
- Excellent verbal and written communication skills.
- Excellent organizational, research, time‑management, and follow‑up skills.
- Proficiency with PC/computer software—MS Word, Excel, Google Searching, etc.
- Ability to maintain a positive and productive work atmosphere by acting and communicating in a manner that gets along with customers, co‑workers, vendors, and management.
- Monday - Friday, 8:00 am - 5:00 pm – IN OFFICE.
Why this job?
- $26.00 - $32.00 per hour.
- Excellent benefits—Medical, Dental, Vision Insurance effective Day‑1 of Employment.
- 401(k) with match.
- Generous paid time off.
- Ongoing technical training provided.
Why our company?
Productivity is known for impressive customer service and integrity within our industry. Our reputation is built by hiring the right people, treating them with respect, providing excellent customer service, and acting with integrity. We are a stable, established company with long‑standing growth opportunities for long‑term employees.
We are committed to providing Equal Employment Opportunities to all employees and applicants.
Salary Information$26 - $32 per hour.
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