Senior Vice President Field Operations

Overview

Job Summary
The Senior Vice President, Field Operations is responsible for providing visionary leadership and strategic oversight across multiple regions to drive operational excellence, financial performance, and enterprise alignment. This role is accountable for translating corporate strategy into actionable regional plans, ensuring seamless execution of key initiatives in collaboration with cross‑functional partners. As a member of the senior executive team, the Senior Vice President, Field Operations will partner with the company’s executive leadership team, external advisors, and teammates at all levels of the organization.

This role will be responsible for leading and directing a more process‑oriented, spanet‑facing culture throughout the company by partnering effectively with leaders and teams throughout the organization.

Core Responsibilities for all jobs at this level

• Develop and translate functional or divisional strategy into actionable plan
• Lead segment of department or smaller function in the planning, development, implementation, coordination, and evaluation of related processes
• Plan, coordinate and evaluate complex departmental and intradepartmental projects or programs for implementation across large department or function
• Establish policies appropriate for the function, interpret and recommend modifications to company‑wide policies and practices

Essential Functions and Responsibilities

• Lead enterprise‑wide operational strategy in alignment with corporate goals, ensuring regional execution supports national objectives.
• Drive innovation and transformation initiatives across Field Operations, identifying opportunities for operational efficiency, scalability, and modernization.
• Serve as a key advisor to the executive leadership team, contributing to long‑term strategic planning and organizational growth.
• Lead quarterly business reviews with executive leadership, presenting performance insights, risks, and strategic initiatives.
• Oversee enterprise risk mitigation strategies, including business continuity planning and crisis response protocols.

• Own enterprise‑level KPIs for operational readiness, safety, customer satisfaction, and financial performance across all regions.
• Lead quarterly business reviews with executive leadership, presenting performance insights, risks, and strategic initiatives.
• Oversee enterprise risk mitigation strategies, including business continuity planning and crisis response protocols.

• Responsible for overall talent management, development and succession planning for the region. Regularly evaluate talent and address low performing teammates, including termination of low performers. Effectively mentor, coach, and model appropriate leadership behavior.
• Build and cultivate a strong culture of teammate engagement at all levels within the region.
• Direct and mentor Field Operation Teammates, holding them accountable to the delivery of services to ensure high levels of quality and business practices which meet and strive to exceed established standards of operations.
• Champion a culture of excellence and accountability, driving engagement and performance across all levels of Field Operations.
• Sponsor leadership development programs to build a strong pipeline of future leaders within the Field Operations function.

• Collaborate cross‑functionally with Centers or Excellence (COE) peers in Clinical, Maintenance, Safety, Aviation, and Business Development to drive safety, quality and training.
• Establish and lead cross‑regional task forces to address systemic challenges and promote best practices across all regions.
• Partner with Finance, HR, and Legal to ensure operational decisions are fiscally sound, legally compliant, and aligned with workforce strategy.
• Maintain strong customer relationships, protocols and standards as well as service level targets.
• Collaborate on the regional transport volume plan, addressing same base transport volume.

• Ensure optimal safety practices, full regulatory compliance, maximum fleet…