Hudson Gardens Guest Services Supervisor

Job Description

Application Closing Deadline:
For best consideration, please submit your application materials by October 2, 2026

4:00 p.m. (MST)

Hiring Range is $52,364 to $60,555 annually based on qualifications, education and experience as it relates to the position.

Under the supervision of the Hudson Gardens Manager, this position oversees the day-to-day operations of Hudson Gardens' Gift Shop and Guest Services Department and serves as the primary buyer and merchandiser for the Gift Shop. The Guest Services Supervisor develops and executes the retail merchandising strategy, including product sourcing, assortment and seasonal planning, purchasing, pricing, visual merchandising, vendor relationships, and inventory management while minimizing excess inventory.

As a highly visible representative of Hudson Gardens, this position sets the standard for superior customer service and creates a welcoming experience for guests. This position supervises frontline personnel and volunteers. This position requires flexible shifts, including mornings, occasional evenings, weekends, and holidays. Performs duties in a manner consistent with the stated values of the organization.

• Oversees daily retail and guest services operations. Ensures the department is adequately staffed, appropriately stocked and merchandised, and open for business during posted business hours.
• Day-to-day operational duties include cashiering, stocking merchandise, answering and directing phone calls, greeting garden guests, supervising personnel, and other duties as assigned, all with strong customer service orientation.
• Delivers front-line customer service by greeting guests, identifying their needs, and guiding them to the appropriate programs, memberships, facility rentals, and services. Provides accurate information on schedules, requirements, pricing, and availability; assists with registrations and reservations; resolves basic issues; and ensures each guest receives timely, clear, and courteous support throughout their visit.
• Hires, schedules, supervises and evaluates assigned staff, provides backup support as needed, including covering floor shifts and filling in for staff during absences. Provides or coordinates staff training and works with employees to correct deficiencies.
• Reviews and approves direct reports' bi-weekly timesheets. Works directly with Payroll Department to resolve any pay issues.
• Plans, selects, and manages annual and seasonal merchandise assortments using customer demand, sales performance, event calendars, trend insights, storage capacity, and budget parameters. Determines what to buy, the timing and quantity of orders, and when to reorder, mark down, or retire products to maximize revenue and prevent excess or aging inventory.
• Responsible for inventory operations, including ordering, receiving, and verifying merchandise; monitoring sales, inventory levels, and sell-through; organizing merchandise within limited storage capacity; implementing promotions, markdowns, and price changes; and completing monthly and year-end inventory reporting.
• Ensures that the Gift Shop and related facilities remain clean, organized, and stocked.
• Researches and evaluates vendors, sales representatives, makers, and other product sources for merchandise quality, relevance, customer appeal, margin, and alignment with District needs and the visitor experience at Hudson Gardens. Cultivates strong vendor relationships and negotiates favorable pricing, discounts, order minimums, payment terms, delayed billing, shipping schedules, and advance-order opportunities. Plans seasonal and future-year purchases in advance when advantageous.
• Serves as a primary public-facing representative of Hudson Gardens.…