HVAC Controls Service Tech Lead; Littleton

HVAC Controls Service Tech Lead (Littleton)

Location: Littleton, CO, United States

Category: Technician - Building Automation

Description

Position

Purpose:

As a LONG Lead Controls Service Technician, you will work as a part of the LONG Service Team to support our Customer Base. The Lead Technician will be a technical leader on the team, using experience to maintain, troubleshoot, and repair a wide variety of temperature control systems. The Lead Technician will perform the most complex and challenging controls service tasks, and will train other controls service team members on how to perform emergency and preventative maintenance service on installed systems.

The Lead Technician must possess a high level of industry knowledge including mechanical, electrical, programming, integration, legacy system types, and more. The Lead Technician will act as a liaison with the service operations team, the service sales team, and the customer to ensure maintenance and service is properly administered and customers are informed and aware of the critical issue within their facility.

Pay range: $45.50 - $55.00 plus potential profit share.

Benefits:

• Medical, Dental and Vision Insurance
• Voluntary Life Insurance
• Voluntary Accident and Critical Care Insurance
• Basic Life
• Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Matching contributions
• Profit Sharing/Bonus/ Commission Program as applicable
• Paid Time Off
• Paid Community Service Day
• 8 Paid holidays
• Tuition Reimbursement
• Pet Insurance
• Legal and IDShield are offered to eligible employees

Essential Duties and Responsibilities:

• Utilize industrial experience to troubleshoot any issues with systems to identify and implement solutions.
• Determine the most effective action to take based on troubleshooting results, controls plan, mechanical system operation, and BAS data taking into consideration overall system operation and the dynamics on how different systems in a building affect each other.
• Program, tune, and control setpoint adjustments within manufacturers and engineering design recommendations in accordance with LONG standards.
• Perform calibration and point-to-point troubleshooting of control systems and controlled equipment/components to verify or improve equipment operation.
• Provide information to update drawings and keep records of equipment for as-built documentation and submit all redlined drafting to application engineers.
• Effectively communicate with customers to answer any inquiries, offer guidance, and resolve technical issues.
• Supply information to customers about investing into necessary replacements or vital repairs that are key components to devices.
• Provide technical analysis and recommendations to owners and the service team regarding warranty issues or challenging situations with a customer focused attitude.
• Instruct owner's personnel and control service technicians on maintenance of temperature control systems and energy conservation routines.
• Keep record of all repairs and maintenance and properly report issues to the Service Supervisor.
• Provide guidance to controls service technicians about system maintenance, troubleshooting issues and equipment recommendations on and off of the jobsite.
• Provide technical expertise and standardized procedures to maximize control service technician efficiency.
• Communicate regularly and efficiently with operations manager, service supervisors, installation supervisors and control technicians via voicemail, cell phone and email regarding scheduling, job concerns, technical matters and other issues.
• Work well with all business unit managers, service supervisors, customers, application engineers, sales personnel, service and control technicians.
• Advise supervisor and managers regarding system deficiencies and/or customer complaints and advises appropriate building intelligence personnel. Advises Service Supervisor on maintenance status and completion of assigned work.
• Expands, documents and organizes technologies knowledge and programming skill with all represented manufacturers and works closely with the technical standards, programming and R&D group.
• Work to ensure that LONG is fairly compensated for all…