Customer Service Representative

Overview

Nashoba Air & Boiler Works - Customer Service Representative

Nashoba Air & Boiler Works is Nashoba Valley's premiere employer within the HVAC, Plumbing, and Electrical industry. We seek a Customer Service Representative with a track record of providing exceptional customer service to join our team. If you have a “can-do” spirit and a drive to succeed, we want you to come grow with us.

• Maintain a high level of productivity and manage incoming calls and customer service inquiries
• Generate sales leads that develop into new customers
• Identify and assess customers’ needs to achieve satisfaction
• Respond promptly to customer inquiries
• Communicate with customers through various channels
• Acknowledge and resolve customer issues
• Obtain product knowledge to answer questions
• Process orders, forms, and requests
• Keep records of customer interactions, transactions, comments, and complaints
• Communicate with colleagues as necessary
• Ensure customer satisfaction and provide professional customer support

• The ability to work Monday through Friday plus rotational Saturday
• Excellent communication, organizational, and interpersonal skills
• Ability to stay calm when customers are stressed or upset
• Encouraging and motivating personality
• A polished and professional demeanor
• Self-motivation and discipline
• An ambitious and competitive nature
• Highly evolved customer service skills
• Working knowledge of Microsoft Office and computer competence
• Ability to work from 8am to 5pm Monday through Friday

• Job Type: Full-time
• Benefits: 401(k) with company match;
  Medical, Dental, Vision Insurance;
  Health Savings Account with company contributions;
  Company Paid Short-Term Disability, Life Insurance, and Long-Term Disability Insurance;
  Paid Holidays;
  Paid Time Off (PTO);
  Parental Leave;
  Tuition reimbursement;
  Special deals/discounts;
  Family & friends discounts;
  Yearly performance reviews
• Salary: $21-25 per hour
• Experience level: 3 years
• Shift: 8 hour shift
• Weekly day range:
  Monday to Friday, rotating weekends as needed
• Work setting:
  In-person;
  Office
• Experience:
  
  call center: 3 years (Preferred); HVAC Industry: 1 year (Preferred);
  Lead generation: 1 year (Required);
  Social media marketing: 1 year (Required)