Customer Service

Customer Service Representative (Temporary – 6–8 Weeks)
Location - Littleton, MA

We are seeking a Customer Service Representative to support our team on a temporary basis for approximately 6–8 weeks
. This role is ideal for someone who thrives in a fast‑paced environment and enjoys delivering excellent customer support.

• Handle high-volume inbound and outbound customer calls
• Provide prompt, professional, and courteous customer service
• Address customer inquiries, resolve issues, and escalate when necessary
• Accurately enter and update customer information in company systems
• Maintain detailed records of customer interactions
• Collaborate with internal teams to ensure timely issue resolution

• Strong customer service and phone communication skills
• Proficiency with standard computer applications
• Ability to multitask and manage a high call volume environment

• Experience with Service Titan software is a plus
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Previous experience in a customer service or call center environment
• Strong problem‑solving and critical‑thinking skills
• Excellent verbal and written communication skills
• Familiarity with CRM systems and customer account management tools
• High attention to detail with strong data entry accuracy

• Duration:
  Approximately 6–8 weeks (coverage for leave)
• Location:
  
  On‑site in Littleton, MA

As required by local law in geographies that require salary range disclosure, the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.