Customer Service Representative

Customer Service Representative (Temporary - 6-8 Weeks)

Location:

Littleton, MA

We are seeking a Customer Service Representative to support our team on a temporary basis for approximately 6-8 weeks
. This role is ideal for someone who thrives in a fast-paced environment and enjoys delivering excellent customer support.

• Handle high-volume inbound and outbound customer calls
• Provide prompt, professional, and courteous customer service
• Address customer inquiries, resolve issues, and escalate when necessary
• Accurately enter and update customer information in company systems
• Maintain detailed records of customer interactions
• Collaborate with internal teams to ensure timely issue resolution

• Strong customer service and phone communication skills
• Proficiency with standard computer applications
• Ability to multitask and manage a high call volume environment

• Experience with Service Titan software is a plus
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Previous experience in a customer service or call center environment
• Strong problem-solving and critical-thinking skills
• Excellent verbal and written communication skills
• Familiarity with CRM systems and customer account management tools
• High attention to detail with strong data entry accuracy

• Duration:
  Approximately 6-8 weeks (coverage for leave)
• Location:
  
  On-site in Littleton, MA

Salary will be commensurate with experience and includes discretionary bonuses. Eligible for medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact