Mortgage Loan Officer I

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Mortgage Originations, Littleton, MA, US

4 days ago Requisition

Job Title:Mortgage Loan Officer I

Department or Branch:Mortgage Originations

Working at Workers Credit Union

At Workers Credit Union, everything starts with a simple but powerful purpose:
We enable financial prosperity through values-driven solutions because everyone deserves a future they can believe in.

For more than a century, we’ve been a trusted partner in helping people make confident financial decisions and build stronger futures. Today, as a $2.5B organization serving over 120,000 members, we continue to evolve, thoughtfully blending personal connection with modern capabilities to better support our members in the moments that matter most.

We call this the Workers Way. It shapes how we show up every day, with personalized guidance, practical solutions, and a deep commitment to doing what’s right. Just as importantly, it defines how we work together. We choose purpose over ego. We communicate directly with respect. We dare to grow. We do the right thing, always
. And we win together
, because meaningful results are built through shared success.

As we look ahead, we’re building on a strong foundation and continuing to evolve how we operate and deliver impact, simplifying experiences and strengthening capabilities.
We have big plans for the future, and we hope you’ll be part of what comes next.

Why this Role Matters

The Mortgage Loan Officer (MLO) plays a critical role in driving mortgage loan growth for Workers Credit Union by developing and managing relationships with referral partners, including realtors, business partners, past borrowers, and internal team members. As part of a Senior Mortgage Loan Officer's team, the MLO supports the organization's lending goals through exceptional member service and business development efforts. This role is instrumental in expanding Workers' mortgage portfolio by actively engaging with the community, building a strong referral network, and identifying new lending opportunities through networking events and outreach activities both within and outside of the credit union.

Loan Application Management

• Handle mortgage requests that originate through their individual online channel or initiate through the general WCU online channel and are assigned to the MLO.
• Counsel borrowers and explain the types and programs available p borrowers determine the product that meets their needs. Employee must keep themselves up to date on all products available to the membership.
• Complete home loan applications to include first mortgages, fixed home equity loans and home equity line of credit should they come from the individual’s referral source.
• Meet with potential borrowers (by phone, online or in person) to prequalify them for first mortgage financing; or to help with refinancing first mortgages.
• Request and obtain all necessary documentation from the borrowers and submit the application in a timely manner.
• Complete applications can come through the online portal and need to be reviewed for accuracy.
• Incomplete applications may come through the online portal as well, these need to be reviewed and completed in coordination with the borrower/member.

Business Development & Networking:

• Identify and pursue new business opportunities to achieve growth targets.
• Develop strategic partnerships to enhance the credit union’s visibility and reach within the community.
• Monitor market trends and competitor activities to identify potential growth areas.
• Attends public functions including but not limited to Board of Realtor meetings, Chamber of Commerce meetings, open houses and other functions and meetings related to banking and mortgage lending.
• Attend home mortgage functions such as home shows and exhibits. Promote all Workers products and services offered.

Goal Achievement:

• Achieve specific goals for loan growth.
• Develop and implement outreach strategies to meet or exceed these goals.
• Track and report on progress towards goals, providing regular…