Deposit Operations Specialist I

Full Time Clerical

Deposit Operations, Littleton, MA, US

Salary Range: $21.88 To $27.35 Hourly

Job Title:

Deposit Operations Specialist I

Working at Workers Credit Union

At Workers Credit Union, everything starts with a simple but powerful purpose:
We enable financial prosperity through values-driven solutions because everyone deserves a future they can believe in.

For more than a century, we’ve been a trusted partner in helping people make confident financial decisions and build stronger futures. Today, as a $2.5B organization serving over 120,000 members, we continue to evolve, thoughtfully blending personal connection with modern capabilities to better support our members in the moments that matter most.

We call this the Workers Way. It shapes how we show up every day, with personalized guidance, practical solutions, and a deep commitment to doing what’s right. Just as importantly, it defines how we work together. We choose purpose over ego. We communicate directly with respect. We dare to grow. We do the right thing, always. And we win together, because meaningful results are built through shared success.

As we look ahead, we’re building on a strong foundation and continuing to evolve how we operate and deliver impact, simplifying experiences and strengthening capabilities. We have big plans for the future, and we hope you’ll be part of what comes next.

The Deposit Operations Specialist is responsible for performing a variety of tasks related to the processing, maintenance, and monitoring of deposit accounts. This role ensures operational accuracy, compliance with regulations, and exceptional service delivery to internal and external stakeholders. Specialists will support fraud mitigation efforts, resolve discrepancies, and continuously seek opportunities for process improvement.

• Provide exceptional service to members by addressing inquiries, resolving issues, and ensuring prompt follow-up.
• Assist team members with completing departmental activities, including daily workflows, annual tasks, and special projects, within established deadlines.
• Analyze and generate statistical reports, including volume metrics, error rates, and trend tracking.
• Conduct procedural reviews based on process changes, audits, and regulatory updates; revise and validate documentation as needed.
• Ensure timely issuance and mailing of required member notices within designated time frames.
• Monitor transactions and investigate discrepancies, prioritizing fraud mitigation and risk management.
• Maintain comprehensive knowledge of assigned areas and serve as a backup resource for other operational functions.
• Stay informed about industry updates and regulations through training, webinars, and conferences.
• Identify opportunities for process improvement and recommend best practices to enhance efficiency and accuracy.
• Prepare and submit required compliance reports and audit documentation to support regulatory requirements.
• Verify and validate questionable transactions by contacting members directly to ensure accuracy.
• Review and reconcile maintenance reports, application exceptions, and general ledger accounts.
• May be asked to provide coverage in other WCU branches or departments.
• Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• Participates in department and/or organizational projects as directed.
• Performs other tasks or functions as required, requested, necessary or prudent.
• Maintains confidentiality of all member and credit union information and data.
• Regularly demonstrates behaviors as defined by the credit union’s Fundamentals, which are part of the Workers Way culture program.
• Focus on…