Loan Servicing Specialist .II

Job Title:

Loan Servicing Specialist I, II

Department or Branch:
Loan Operations

At Workers Credit Union, everything starts with a simple but powerful purpose:
We enable financial prosperity through values-driven solutions because everyone deserves a future they can believe in.

For more than a century, we've been a trusted partner in helping people make confident financial decisions and build stronger futures. Today, as a $2.5B organization serving over 120,000 members, we continue to evolve, thoughtfully blending personal connection with modern capabilities to better support our members in the moments that matter most.

We call this the Workers Way. It shapes how we show up every day, with personalized guidance, practical solutions, and a deep commitment to doing what's right. Just as importantly, it defines how we work together. We choose purpose over ego. We communicate directly with respect. We dare to grow. We do the right thing, always
. We win together
, because meaningful results are built through shared success.

As we look ahead, we're building on a strong foundation and continuing to evolve how we operate and deliver impact, simplifying experiences and strengthening capabilities.
We have big plans for the future, and we hope you'll be part of what comes next.

Performs various duties to service members and other WCU business areas regarding loan servicing for consumer, mortgage, and commercial loans.

The difference between a Loan Servicing Specialist I and II are largely determined by one or more of the following qualifications:

• Years of loan servicing experience
• Level of expertise performing essential job responsibilities
• Level of independent judgement
• Level of organizational restraint

• Provides members, co-workers and attorneys/closing agents with daily payoff quotes for mortgages and Home Equities, process payoff transactions in accordance with established regulations
• Monitors tickets and emails related to loan servicing on a daily basis and provides follow up as required
• Performs intake and distribution of Loan Operations mail
• Prepares, records, and completes mortgage discharges
• Subservicing support within respective area of duties
• Maintains confidentiality of all data
• Demonstrates behaviors as defined by the Credit Union's culture program

• Provides support of duties and responsibilities to Loan Servicing Specialist I
• Posts home equity loans to the core processing system on a daily basis and disburses payoffs accordingly
• Funds closing agents on a daily basis
• Posts first mortgage residential and commercial loans
• Monitors the receipt of closing documents and files original loan notes
• Performs GL balancing on funding GLs
• Performs all necessary transactions on the core processing system in relation to sold loans
• Reviews subserviced investor reporting and resolves variances

• May be asked to provide coverage in other WCU branches or departments.
• Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• Participates in department and/or organizational projects as directed.
• Performs other tasks or functions as required, requested, necessary or prudent.
• Maintains confidentiality of all member and credit union information and data.
• Regularly demonstrates behaviors as defined by the credit union's Fundamentals, which are part of the Workers Way culture program.

• High School Diploma or Equivalent Required.
• Banking Experience Required
• Loan Servicing Experience is Required for Lvl 2

Hybrid Work Environment:
This position offers a hybrid work environment,…