Residential Loan Servicer

It’s an exciting time to be at Hanscom Federal Credit Union!

As a member of our Residential Lending Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.

• Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
• Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.
• Teamwork – we are in this together and we all benefit from our success.
• Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
• Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.

$22.23/h r to $27.79/hr

Compensation for this position will be determined based on the candidate's experience, skills, and qualifications. Final pay may vary depending on factors such as prior experience, expertise, and specific requirements of the role. We are committed to offering competitive compensation and will discuss the final pay rate with candidates should an offer be made.

• A full-time, permanent position that will reward you through an annual bonus program.
• Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
• A flexible hybrid work schedule environment.
• We are committed to fostering career growth and development – when you join our organization it’s not just a job.
• We look to develop your skills aligned to our business needs and help you progress in your career.

You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.

• Provides prompt, efficient and professional service to all members, attorneys, and other institutions regarding all Residential and Home Equity Loans.
• Responds to all members, attorneys and other institutions inquiries for payoffs, including the more difficult Umbrella Loan product, past discharges, payments, subordinations, modifications, address changes and ordering home equity checks.
• Performs Quality Control on APR calculations for weekly interest rate changes, verify website, Mortgage bot and XP2 to ensure rates are correct. Assist manager with the monthly ARM adjustments and FNMA remittances. Ensures notices are issued on a timely basis for loan billing and late payments.
• Responsible for processing subordinations and rate modifications, both external and internal requests for all Residential and Home Equity loans, submit request to Sr. Management for review and approval. Maintains a log for all past and present Subordinations and Rate modification requests.
• Submit all Home Equity Loan mortgages to the appropriate Registry of Deeds for recording to ensure and protect the Credit Union’s interest in the property. Actively research and follow up on mortgages not returned as recorded and update log. Maintain a working knowledge of each registry’s on-line process to search deeds, trust documents and mortgages in a multi-state lending environment. Maintain procedure for tracking information about each registry, with respect to addresses, fees, requirements and changes.
• Prepare and process discharges for all Residential and Home equity loans. Obtain required approval signatures and process discharge…