Customer Engineer

Job Title Customer Engineer (1363-1) – 3 Positions Job Location BOSTON, MA 01460 Type/ Duration 6 Months Contract
Are you interested in working with Client Atleos? Do you know who Client Atleos is? We are a field service company that manufactures, services, and maintains ATMs. Do you know how to repair ATMs? Great!!! If you are like most of us and have never seen the inside of an ATM. Well, that's OK too! With little or no prior relevant work experience.

We will provide you with the training you need to troubleshoot, service, and maintain ATMs, so you can start your career with Client Atleos.

As a Field Service Technician, you will; represent the Client Atleos brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escalate issues to. You will also apply knowledge of routine work area procedures, complete standardized activities, and resolves task related problems in straightforward situations emphasizing on manual skills.

Here are some of the tasks that our field service technicians do each day:

• Perform minor maintenance, repairs, and component replacement at the module level.

• Maintains parts inventory and related records.

• Provides status reports throughout the service repair.

• Diagnose problems based on the information provided in the call and through the error logs on the ATM.

• Responsible for ownership of customer issues until resolution according to SLA agreements.

• Practices security safety procedures when working with ATM's and or within financial institution.

• Complete Client specific Training and certifications.

• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.