Practice Manager - Primary Care

Littleton Regional Healthcare (LRH) is a community-based, non-profit, Critical Access Hospital located in the picturesque White Mountains at 600 St. Johnsbury Road, Littleton, New Hampshire. Committed to providing high-quality healthcare, LRH serves the greater North Country of New Hampshire and the Northeast Kingdom of Vermont. With a dedication to meeting the primary and specialty healthcare needs of the community, LRH plays a vital role in enhancing the health and well-being of its residents.

• Builds strong relationships with Executive Director and service line managers. Establish trust and confidence through consistent and transparent communication with leadership and physicians.
• Identify opportunities to improve operational efficiencies across the practice, including performance improvement efforts that will ensure access to high-quality care throughout the service line.
• Identifies readiness (competence and confidence) level for each member of the department. Develop action plan to ensure each member of the team has the training, support and resources necessary to perform the job. Identifies areas of opportunity to expand team member skill set. Works to develop each team member to attain a readiness level four (4).
• Actively circulates in the offices, spending time monitoring team member activity, troubleshooting problems and providing leadership and direction in office operations. Physically supports areas when staffing shortages arise and additional resources are needed.
• Fosters a culture of physician partnership. The leader will be seen as a highly engaged leader, with strong vested interest in growing the physician practices. Leader will build a culture of collaboration and active listening.
• Identify future growth opportunities for the physician service line.
• Work with marketing to develop branding and marketing plan that will communicate the high-quality care being provided by the practices.
• Foster a culture of high-quality, patient-centered care as measured against national benchmarks, including employee engagement, patient satisfaction, physician satisfaction and quality outcomes.
• Demonstrate an understanding of and commitment to the mission and values of the organization.

• Monitors and ensures compliance with CMS, Rural Health Clinic and other regulatory bodies.
• Provides leadership and supervision to practice management staff.
• Manages day-to-day practice operations, including provider and staff schedules.
• Assures patient flow in and out of the practice is smooth and efficient.
• Scheduling of shifts for all staff members at the center in accordance with company ratio direction.
• Monitors performance of significant clinical aspects of care, including patient satisfaction and clinical quality.
• Directs recruitment, training and evaluation of personnel in collaboration with Human Resources.
• Develops and organizes practice sites to maximize efficient space planning and to maximize the integration of professional support staff.
• Supports and oversees establishment and implementation of clinical processes that assure patient safety.
• Monitors, communicates, and works to improve patient, physician and staff satisfaction.
• Develops and monitors patient flow processes to ensure a smooth and efficient experience for the patient.
• Handles all internal staff administration issues and/or directs the staff member to the appropriate office.
• Ensure that the physical building is kept neat, clean, and professional. Reports all facility issues beyond normal cleaning to the facilities manager for review.
• Keeps accurate inventory for all medical, office, and prescription supplies. Order new supplies as needed.
• Reviews and approves accounts payable and purchase requisitions as required by policy.
• Interfaces with support services peripheral to practices including but limited to Purchasing, Facilities, Information Systems, Human Resources, Marketing and others as required.
• Coordinates and prepares agendas and meetings for staff and providers.
• Monitors annual operational and capital budgets.
• Establishes and maintains collaborative relationships with members of leadership, providers and staff.
• Assures consistent and effective communication related to hospital and clinic operations.
• Develops and organizes practice sites to maximize efficient space planning and to maximize the integration of professional support staff.
• Provides leadership to support continuous improvement efforts.
• Ensures regulatory compliance for all areas of responsibility.
• Ensures adherence to department and hospital policies and procedures.
• Facilitates the efforts towards achieving payer / employer / industry designations and initiatives such as center of excellence, center of distinction, etc.