Store Support, Customer Service Rep

Overview

Store Support role at The Home Depot.

Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Assist customers in the lot or providing administrative services as part of non-sales functions.
• Direct customer or vendor interaction as required; direct customers to store departments or merchandise.
• Answer customer questions on product order status and support order fulfillment processes.
• Support cash management or program compliance where applicable.
• Collaborate with other Associates, vendors and carriers to meet store objectives; work with little or some supervision.

• Detail-oriented with proven time management skills.
• High level of integrity; able to work cooperatively with others.
• Ability to operate with little/some supervision and manage operational concerns.
• Ability to interact with customers and vendors and direct customers to store departments or merchandise.
• Possible positions include:
  Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.