Site Manager

The Site Manager serves as the primary leader responsible for overall performance, culture, and customer experience at our Take 5 and Whistle Express car wash locations. This role oversees all aspects of site operations, team leadership, safety, equipment reliability, sales performance, and community reputation. The Site Manager ensures the site delivers the high quality, efficient, and friendly experience our brand is known for.

This position sets the tone, establishes expectations, and drives excellence—developing team members, solving operational challenges, and creating an environment where both employees and customers thrive.

What You’ll DoLead & Develop the Team As the senior on-site leader, you will:

Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members Build and reinforce a positive, growth minded culture grounded in company values(Based on the expectation to build a positive, growth minded culture)
Conduct ongoing development conversations and ensure readiness of future leaders

Ensure all staff follow safety, customer service, and operational standards consistently

Deliver an Exceptional Customer Experience Champion a welcoming, service-oriented environment where every customer feels valued

Resolve escalated concerns and coach the team on best-in-class customer engagement

Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers

Oversee Site Operations & Equipment Performance Own all daily operational workflow and ensure efficiency, accuracy, and safety

Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support

Ensure the site consistently meets company standards for quality, cleanliness, and throughput

Analyze operational metrics and implement improvements to increase performance and reduce downtime

Drive Sales, Profitability & Business Results Set and manage site-level sales, membership, labor, and operational targets

Lead sales initiatives, promotions, and team‑wide upselling behaviors

Monitor KPIs and adjust staffing, processes, or workflow to achieve results

Manage site expenses, inventory, and cost controls

Ensure Safety, Compliance & Brand Standards Enforce all health, safety, and environmental protocols

Ensure adherence to company policies, operating procedures, and quality standards

Address risks, incidents, or equipment failures promptly and effectively

Conduct regular audits and site inspections to ensure consistency and compliance

Qualifications Required Strong  customer service mindset and excellent communication skills

Demonstrated leadership, teambuilding, and performance management abilities

Ability to operate effectively in a fast paced, hands-on outdoor environment

Strong problem-solving and decision-making skills

Reliable, self-motivated, organized, and capable of independently running all aspects of site operations(Expanded from reliability and eagerness to learn)
Flexible schedule, including weekends and holidays

Ability to stand for long periods and perform light physical tasks

Preferred (but not required!)Previous site management or multi‑team leadership experience

Experience in retail, service, hospitality, or other customer facing roles

Mechanical aptitude for overseeing equipment checks and maintenance

Experience with sales-driven environments or membership programs

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.
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