Floral Associate

Job Summary

Assists in managing the daily operations of the floral department. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing floral products, courteous, knowledgeable and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs being mindful of merchandising standards, product levels, shrink, and sales trends. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.

• SERVICE (40%)
  • Creates an environment that enables customers to feel welcome, important and appreciated that will increase customer confidence and loyalty.
  • Ensures the department is merchandised per plan.
  • Delivers daily conditions that meet the company’s expectations for at‑shelf product availability, freshness, quality and value.
  • Designs floral arrangements, boutonnieres, corsages, funeral sprays, etc.
  • Merchandises product to reflect the season and maintain department visual standards.
  • Offers product samples, answers product questions and offers customers assistance in finding or suggesting products.
  • Ensures customer requests and special orders are fulfilled.
• FINANCIAL (30%)
  • Completes daily and weekly administrative tasks (communications, online training, etc.).
  • Maintains an awareness of inventory/stocking conditions and reports any discrepancies in inventory.
  • Reviews/inspects products for quality and freshness and takes appropriate action with those items.
  • Assists in organizing and performing the inventory process.
  • Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperature logs per policy.
• LEADERSHIP (20%)
  • Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information.
  • Adheres to all local, state, and federal laws, and company guidelines.
• COMPLIANCE/SAFETY (10%)
  • Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained.
  • Adheres to all regulatory compliance requirements pertaining to food safety, USDA & COOL, and DOA.
  • Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access.
  • Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management.
  • Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud.
  • Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store.
  • Ensures self and all associates are working safely and have received necessary safety training.
  • Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required.
  • Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.
• Performs other job-related duties as assigned.

• Required Education
  :
  High School / GED
• Preferred Education
  :
  None specified
• Languages
  :
  English (Required), Spanish (Preferred)
• Experience
  : 0‑3 years supervisory experience
• Knowledge, Skills & Abilities
  :
  • Minimum 18 years of age.
  • Ability to pass background and drug test.
  • Knowledge of plants, cut flowers and arrangements.
  • Ability to work in a fast‑paced environment.
  • Ability to work all floral holidays, weekends/overtime occasionally, and any shift.
  • Ability to work within strict time frames/resolute deadlines.
  • Ability to operate: scissors, stem clippers, wire, box cutters, helium tanks, floral foam/tape, watering can, soil, decorator cubes, flower containers, refrigeration coolers, telephone, office supplies, knife, spray paint.
  • Accuracy/attention to detail.
  • Ability to organize/prioritize tasks/projects.
  • Proficiency with Microsoft Word and Excel.
  • Any licences or certificates required by federal and/or state.

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