Rental Coordinator

About the Job

The Rental Coordinator’s primary function is managing and processing the branch’s rental/sales agreements. They will manage and facilitate the rental process, handle inquiries, and ensure customer satisfaction with a safety‑first mindset. This role requires excellent communication skills, attention to detail, the ability to multitask, and the ability to work collaboratively in a team environment. The candidate must fully support the company vision and team culture.

• Address customer invoice inquiries and discrepancies, providing appropriate documentation and solutions in a timely manner and following up to ensure customer satisfaction.
• Provide information about rental services, pricing, and availability to existing and potential customers.
• Prepare documentation for customer contracts and process rental transactions for all outgoing and incoming equipment, verifying that all information entered is correct and accurate.
• Ensure that all returned and/or off‑rented equipment is properly documented in a timely manner.
• Collaborate with other departments to ensure seamless coordination of rental activities.
• Provide backup support to other team members in the office as necessary.
• Suggest ideas and ways to improve branch efficiency.
• Maintain accurate records of rental transactions, including customer information, rental agreements, and payments.
• Create and receive purchase orders and invoices for vendors to ensure proper payment.
• Verify and reconcile vendor statements, resolving discrepancies as needed.
• Other duties as assigned.
• Strong critical thinking skills and the ability to effectively problem‑solve required.

• Computer, telephone, and electronic office equipment.
• Microsoft Office Suite with an emphasis on Excel.
• Access to the company’s internal systems including Wynne Systems, Intranet, and Teams.

• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Hands‑on experience in a dynamic and supportive work environment.
• Be part of a company committed to environmental sustainability and innovation.

• High school diploma or equivalent experience.
• 3+ years of experience in the rental industry, customer service, or billing (preferred but not required).
• 1–2 years of data entry experience.
• Strong communication skills, both verbal and written.
• Detail‑oriented with strong organizational and multitasking abilities.
• Microsoft Excel experience preferred.

Ironclad Environmental Solutions is veteran‑friendly.