Sr. Mgr, Business Operations Mgmt

In your career, let’s prove what’s possible.

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date:
Aug 13, 2026

Location:

Livermore, CA, US, 94551

Worker Category:
Virtual Flex

The Global Operations Group brings information systems, facilities, supply chain, logistics,and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.

In this role, you will lead the Spares Operations Global Customer Service Organization, including driving end-to-end process standardization.

You will enhance the global operating model, enabling consistent customer experience, improved operational efficiency, and scalable growth. This role will play a critical part in building the digital and process infrastructure required to support Lam’s global services business and enhance customer experience.

• Define and execute the global customer service strategy, ensuring consistent, high-quality support across regions and time zones
• Drive global process standardization across customer service and order management, including SOPs, knowledge management, and service workflows
• Lead transformation initiatives, including SAP-enabled process improvements, automation, and self-service capabilities
• Own global service performance, leveraging analytics to improve productivity, reduce demand drivers, and enhance customer experience
• Own project prioritization, portfolio governance, and resource allocation across run-the-business and process improvement initiatives
• Partner cross-functionally and drive execution and alignment
• Lead and develop a global team, fostering a culture of accountability, innovation, and continuous improvement with embodying Lam Core Values
• Implement, implement, and optimize B2B Capabilities
• Drive cross-functional engagement to establish, align, and sustain governance for global customer service processes, priorities, and decision-making
• Serve as a change agent, championing transformation, adoption, and continuous improvement across global customer service operations

• Bachelor’s degree in Supply Chain, Engineering, Operations, Business, or related field
• Master’s degree or MBA preferred
• 15+ years of experience in B2B customer service, call center operations, and order management
• 5+ years leading global teams and enterprise-scale transformation initiatives in high-tech or capital equipment environments
• Proven ability to build and scale global service operations and operating models
• Strong capability to influence cross-functional stakeholders in a matrixed global organization
• Strategic mindset with the ability to balance vision and execution

Mandatory skills

• Proven success in standing up and scaling global call center operations
• Deep expertise in:
• Process standardization and global operating model design
• Complex global supply chain environments
• Expe…