Customer Service Specialist

Customer Service Specialist

Primary

Job Title:

Customer Service Specialist
Alternate/Related Job Titles:
Call Center Representative, Patient Support Representative, Remote Monitoring Support Specialist, Healthcare Customer Support Specialist, Member Services Representative

Livermore, CA

Onsite

• Position Type:
  Contract
• Contract Duration: 6 Months
• Start:
  As Soon As Possible
• Pay Rate: $27/hr

This position will be based out of the Livermore, CA location within the Client Heart Failure, Acelis Connected Health business. The team’s Heart Failure solutions are helping address some of the world’s greatest healthcare challenges. As the Customer Service Specialist, you will handle inbound and outbound calls in a fast‑paced, high‑volume call center. You will interact with customers to assist with demographic, member plan, and physician changes, as well as collect results and create supply orders.

You will provide customer service by answering concerns, explaining business policies and policy controls, and assisting in escalations and complaints. The role includes providing testing support, product overviews, and basic technology instructions. Customer Service Specialists provide general assistance to achieve and maintain patient success and satisfaction with remote monitoring.

• Handle inbound and outbound customer calls
• Collect, receive, and record INR results
• Utilize call scripting when conducting patient phone calls
• Contact physicians for INR results based on clinic reporting preferences and company policies
• Monitor and assist customers with adherence to prescribed test frequency
• Promote and assist with digital platform usage
• Demonstrate knowledge of products used to obtain INR results
• Manage time effectively, maintain schedule adherence, and ensure attendance
• Follow all regulatory policies, procedures, privacy, and security standards, including all HIPAA requirements

• High School diploma or equivalent
• 2 years of high call volume call center experience
• Ability to communicate clearly and concisely, both verbally and in writing, in a professional manner
• Strong computer skills with proficiency navigating multiple websites and platforms
• Proficiency with Microsoft Office programs and smart devices
• Versatility, flexibility, and ability to work within constantly changing priorities

• 2+ years of experience in high call volume call center
• 2+ years of experience in a clinical environment
• Associate's degree

• High‑Volume Call Center Operations
• Customer Service & Escalation Handling
• Computer & Multi‑Platform Navigation

• Healthcare or Clinical Environment Experience
• Knowledge of Remote Monitoring Support
• Microsoft Office Proficiency
• Time Management & Schedule Adherence

• Knowledge of digital platforms
• Basic technology instruction capability
• Product knowledge related to INR testing
• HIPAA compliance and regulatory adherence
• Ability to work sitting for extended periods
• Ability to work with multiple computer screens for extended periods
• Ability to lift up to 10 pounds with assistance if needed

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Healthcare Innovator — A leading healthcare company dedicated to improving lives worldwide. The organization’s diverse portfolio includes medical devices, diagnostics, nutrition products, and branded generics. Committed to developing groundbreaking technologies that address critical healthcare challenges and empower people to live healthier lives globally. Join a team working on cutting‑edge projects, contributing to global healthcare advancements, and building a rewarding career with a company that cares.

GTT is a minority‑owned staffing firm and a subsidiary of Chenega Corporation, a Native American‑owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-01961