Member Experience Sales Specialist

Benefits

• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Training & development
• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

As a Sales Associate, you will be responsible for impeccable operations in the center. In this role, you will ensure our centers are always clean, well maintained, and that all families who attend our programs receive world‑class customer service. This role has an eye for the details and is relentless when it comes to getting things done.

The Sales Associate is a support function for the center. In this role, you will assist in membership initiation and retention, act as an escalation point for client concerns, proactively manage attrition performance of members, and support the culture of team members.

This is not the typical 9a-5p job – successful Sales Associates will be in the center and available to families when they are available – mornings, evenings, and weekends. The Ops Associate will spend the majority of their time in the center but will also spend time working with the Leadership Team on strategies to maximize center performance.

• Daily completion of administrative tasks including but not limited to: membership management, customer service inquiries, and membership and retail billing.
• Ensure membership and scheduling systems are accurately maintained in order to provide a great customer experience.
• Build and maintain relationships with Kid Strong families to align with our core values (Families do not leave Kid Strong).
• Work closely with the general manager on the seamless process for observations, trials, and enrollments.
• Assist in the execution of community events as necessary.
• Lower member attrition through proactive customer service to meet or exceed company standards.
• Manage center‑level stock of inventory and supplies.
• Attend team meetings as required and support center‑level initiatives i.e. center maintenance, training, brand consistency, etc.
• In‑center time each week will include 4 weekdays and 1 weekend day with specific hours based on the needs of the center.
• Weekly meeting with leadership to assess and drive the overall portfolio performance.

• Prior customer service experience in health and fitness, retail, or hospitality industries.
• Practical work experience with Google and Microsoft platforms.
• Experience with the following systems is preferred but not required:
  Glo Fox, Podium, Hub Spot, and Google Sheets/Docs/Slides.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with an open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Must be customer service‑oriented and solution‑oriented in all communications and interactions.

This position will not directly supervise any employees.

The Sales Associate will work closely with the General Manager, Area Developer, and Kid Strong families (students and parents) as well as potential members.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Kid Strong Corporate.