Customer Service Specialist

Job Title: Customer Service Specialist
Location: 6465 National Drive, Livermore, CA
Duration: 6 Months
Work Arrangement: 100% Onsite
Pay Range: $25 - $27 per hour (W2)
Shift: Monday – Friday, flexible for training schedules and occasional shift coverage between 5:00 AM – 5:00 PM PST

We are seeking a Customer Service Specialist to join one of our leading healthcare clients.

We are seeking a Customer Service Specialist to support patients in a fast-paced, high-volume call center environment. This role involves handling inbound and outbound calls, assisting customers with account updates, collecting test results, processing supply orders, and providing product and technical support.

• Handle inbound and outbound customer calls in a high-volume call center
• Collect, receive, and record INR results
• Assist customers with demographic updates, physician changes, and supply orders
• Provide product support and basic technology assistance
• Support customers with digital platform usage
• Follow call scripts and company procedures
• Assist with customer escalations and complaints professionally
• Monitor customer adherence to testing schedules
• Maintain schedule adherence, attendance, and productivity standards
• Follow HIPAA guidelines and all company privacy and security policies

• High School Diploma or equivalent
• Minimum 2 years of high-volume call center experience
• Strong verbal and written communication skills
• Strong computer skills and ability to navigate multiple systems
• Proficiency with Microsoft Office and smart devices
• Ability to work in a fast-paced and changing environment

We are looking for candidates who are eligible to work with any employers without sponsorship.