Customer Service Specialist

Job Title: Customer Service Specialist

Location: 6465 National Drive, Livermore, CA

Duration: 6 Months

Work Arrangement: 100% Onsite

Shift: 8:30 am-5:00 pm, but candidates do need to have flexibility as well.

Pay Range: $25 - $27 per hour (W2)

We are seeking a“Customer Service Specialist”to join one of our leading healthcare clients.

This role operates in a fast-paced, high-volume call center environment and focuses on patient satisfaction, remote monitoring support, account updates, result collection, and supply order management.

The ideal candidate will be customer-focused, detail-oriented, and capable of maintaining productivity while handling a large volume of calls.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.

Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Handling of Inbound and Outbound customer calls.
• Collects, receives, and records INR results.
• Utilizes call scripting provided when conducting patient phone calls.
• Contacts physician for INR results based on clinic’s reporting preferences and as outlined by Acelis Connected Health policies and procedures.
• Monitors and assists customers with adherence to prescribed test frequency.
• Promotes use of digital platforms
• Provides assistance in the use of digital platforms.
• Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable.
• Responsible for time management, adherence to schedule and attendance.
• Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.

• High School diploma or equivalent
• 2 years of high call volume call center experience
• Communicate clearly and concisely, both in writing and verbally with others in a professional manner.
• Strong computer skills, proficiency navigating multiple websites and platforms.
• Proficient with Microsoft office programs and smart devices.
• Versatility, flexibility, and willingness to work within constantly changing priorities.

• 2+ Experience in high call volume call center
• 2+ Experience in a clinical environment

We are looking for the candidate who are eligible to work with any employers without sponsorship