Customer Service

Enrollment Services Representative

The Enrollment Services Representative is integral in guiding customers through the entire enrollment process, ensuring a seamless onboarding experience. This role acts as the main point of contact, providing comprehensive service details, cost information, and training until customers are fully active.

Responsibilities:

• Assist customers throughout the full enrollment process.
• Serve as the main point of contact from account initiation to activation.
• Clearly explain service details, costs, and enrollment steps.
• Provide training and guidance to customers during onboarding.
• Handle high-volume inbound/outbound phone interactions.
• Maintain accurate records and documentation.
• Ensure a high level of customer satisfaction.

Education

Qualification:

• Not specified.

Required Skills:

• Proven customer service experience, preferably phone-based.
• Strong phone etiquette and communication skills.
• Ability to multitask in a fast-paced environment.
• Quick learner with strong information retention skills.
• High level of attention to detail.
• Reliable attendance and dependability.

Preferred Qualifications:

• Prior experience in benefits, healthcare, or enrollment services.

Additional Information:

• Candidates must be available for onsite interviews.
• This is an urgent backfill role, and candidates should be prepared to start immediately once screenings are complete.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable. Payrate: $22/hr to $23/hr