Field Support Engineer, l

Description

Under limited supervision, the primary purpose of the Field Support Engineer role is to deliver an exceptional level of customer service for all assigned projects and support tasks in a timely and professional manner. As a client facing individual, understands the key significance of their role in the company and how their ability to be the constant professional, even while under time constraints and pressure, is of the utmost importance to company’s core values.

This role also plays a key part in supporting other team members to achieve overall company goals and initiatives.

• Effective communicator both verbally and in writing.
• Self-starter and highly motivated
• Well organized with exceptional time management skills
• Critical thinking skill and hands-on problem solver

• Ensure compliance with Novate and client safety standards and regulations
• Deliver consistent results and create collaborative client relationships.
• Provide effective communications for remote support for client applications through phone / email / text / Teams
• Provide effective communications for onsite support for client applications as required
• Through holistic review of application, execute effective root cause analysis and safely troubleshoot industrial electrical and electronic equipment such as PLCs, HMI, I/O, VFDs and instrumentation from a range of manufacturers (Rockwell, ABB, Schneider, Siemens, etc.)
• Commission and troubleshoot 4-20mA, RS(EISpeA)-485/422, Device Net, Ethernet (Modbus TCP / Ether Net/IP) and other low voltage networks
• Safely evaluate 120
  
  Vac to 480
  
  Vac power circuits used to operate industrial equipment.
• Establish communications and troubleshoot PLC / PAC logic and programs when required.
• Document accurate field records of root cause analysis and work performed in ticket portal
• Plan client service requests – identify equipment / materials required in advance, any training that might be required, request pertinent documentation to be prepared before arriving onsite
• Repair or replace faulty equipment as funding is approved by client
• Identification and documentation of production reliability improvements or safety concerns for client review
• Preventive/corrective scheduled maintenance for automation and control systems for IMS support customers

• Minimum of five (5) years of industrial control systems or automation experience.
• Programming experience in FT View ME / SE, AVEVA Wonderware, Ignition Vision / Perspective or another HMI/SCADA environment (highly desirable).
• Hands-on experience with supporting control system components (PLC, HMI, VFD, etc.)
• Demonstrate basic knowledge of Rockwell Logix 500 / 5000 Programming
• Demonstrate basic knowledge of industrial OT networking concepts (static IP, subnets, etc.)
• Good people and communications skills in order to interact with other fellow technicians, clients, and management.
• Ability to troubleshoot and solve problems quickly and under pressure.
• Ability to execute small controls projects independently
• Familiar with PPE equipment required for troubleshooting industrial control systems
• Ability to complete all work in a timely manner with little or no direction.
• Understand mechanical and electrical concepts, and relationships with controls systems
• The ability to work in a fast-paced work environment with the ability to think fast and solve on the job problems.
• Ability to multi-task and keep multiple support requests / projects moving forward effectively with management direction on prioritization
• Familiar with Microsoft Windows based platforms
• Ability to occasionally be incorporated into work after hours
• Ability to type 35 + WPM

Associate degree in a technology field (Engineering technology, Electronics technology, etc.) or equivalent combination of education and industry experience.

Valid CA driver’s license

• Customer/Client Focus
• Initiative
• Organizational Skills
• Problem Solving/Analysis
• Technical Capacity - strong troubleshooting and analytical skills

The ability to lift up to 75 pounds with frequent standing, walking, bending, kneeling, stooping, crouching and crawling into confined spaces that may be elevated or below ground level.

Ability to travel frequently locally and out of state when necessary. Travel up to 25%.

Typical site support is scheduled in advance, occasional immediate deployment to client sites may be required

Ability to pass US Federal, State and Local security level background check. (US, DHS/FBI/DoD) required.

The Field Support Engineer, l is the Entry to mid-career role in the engineering professions. The Field Support Engineer, l is looking to grow professionally, obtain additional skills and become a deeper expert within the field support engineering space.

• Field Support Engineer IV
• Field Support Engineer III
• Field Support Engineer II
• Field Support Engineer I