Fraud Investigative Analyst

Fraud Investigative Analyst is responsible for evaluating the circumstances of suspected or confirmed fraud cases and handling them according to established procedures. Analyst conducts meticulous investigation of assigned alerts for transactions and develops rules to assist with early fraud detection and prevention.

• Identify risks and prevent losses related to fraud activities/high-risk behaviors and suggest prevention solutions
• Contact clients via phone and/or email to validate transaction activity
• Conduct investigative/intelligence analysis of collected information derived from varying sources such as internal bank records/KYC documentation, banker contact, external search engines and open-source websites
• Draft assessment summaries and other written investigative/intelligence products to support decisions and recommendations
• At times, escalate cases for further investigation and potential recovery to Security
• Review high-risk transactions for potentially fraudulent activity
• Manage Reg E Dispute
• Intake and maintain accurate records in Centrix Dispute Tracking System
• Execute chargeback process and ensure adherence to charge rights
• Apply Reg E rules and issue Provisional Credit when appropriate
• Prepare and send communication letters to clients regarding disputes
• Submit transaction block rules and merchant block rules to prevent fraudulent activity
• Analyze fraud patterns using Patterns
• Complete other duties as assigned

• Working knowledge of research methodology of fraud and financial crime activities
• Knowledge of fraud detection, prevention, authentication strategies and techniques
• Ability to handle a variety of tasks simultaneously
• Ability to effectively communicate with clients and/or bank associates to resolve risk and fraud issues
• Knowledge of state and federal bank compliance procedures and card brand operating guidelines as they relate to fraud investigation and analyses
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook and Internet Explorer
• Strong organizational and communication skills
• Willingness to be flexible

• Knowledge of Verafin, Fiserv banking software, Master Card connect and DTS
• Knowledge of the Check clearing and adjustment rules
• Knowledge of NACHA Rules and Regulations
• Knowledge of Wire related regulations and guidelines
• Knowledge of Master Card rules and regulations
• Knowledge of Regulation E processes

• 3 years of risk management/fraud experience in financial industry or
• 4-year degree and 2 years of related banking experience