Platinum Services Specialist

Position Summary

The Platinum Services Specialist serves as the liaison between Private Banking, Diamond clients, and Fremont Bank to ensure unparalleled service to foster lifetime partnerships, provide innovative solutions and exceed client expectations for world class client experience. The Platinum Services Specialist will focus on high-touch clients, building and maintaining personal and business relationships to ensure our clients’ banking needs are met.

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities.

We offer:

• A people-first culture grounded in inclusion and excellence
• Deep community involvement and local reinvestment
• A mission-driven workplace where values and performance go hand in hand

• Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service
• No-Compromise Approach — we help clients get to "yes"
• Core Values:
  • Go above and beyond for clients
  • Foster a supportive and empowering environment for associates
  • Deeply invest in the well‑being of our local community

• Responsible for incoming calls support, answering emails and interacting with clients through chats, and video conference within established department standards.
• Assist clients with ACH, Remote Deposit Capture, Wire, Positive Pay, and Online Banking.
• Assist clients with temporary and permanent increase for ACH, External transfer, Zelle, Remote Deposit Capture, and Wires.
• Open new accounts.
• Onboarding new Treasury Management Services and provide troubleshooting post boarding.
• Internal and external inquiries and research requests.
• Process client transactions including deposits, internal transfers, non-post, RDI, stop payments, and wire transfers.
• Daily client contact – overdraft report, ACH, Positive Pay exceptions, checks verification, wire verification, and return deposited items.
• Verification of Deposit/Credit rating requests.
• Offer additional Bank products and services to maximize banking relationships.
• Assigned daily and monthly tasks and duties.
• Ensure compliance with Bank and Department standards (GLBA, BSA, and Security protocol).
• Account Maintenance, change of address, and process commercial loan payments.
• Prepare and process account change requests.
• Responsible for Monthly Reconciliation, Account Certifications, Client Report Management, and CDARS.
• Client site travel as required to open new accounts, collect signatures, and onsite troubleshooting remote deposit capture functionalities.
• Adhere to established Department standards and guidelines to ensure all policies and procedures are being followed.
• Identify and resolve client issues through a single point of contact.
• Act as liaison between the client and bank operations, Private Banking Officers, Client Contact Center, and Branches to ensure the delivery of quality services and meet clients’ needs.
• Monitor clients’ portfolios and offer products and services to meet clients’ banking needs while acquiring deposit growth.
• Train clients in new Treasury Management Services to ensure optimal delivery and meet implementation needs.
• Review, monitor, and detect fraudulent activities from email requests to mitigate risk and loss exposures.
• Execute Know Your Customer and due diligence policies to detect and prevent fraudulent activity and financial loss to the bank.

Preferred Skills

• Knowledge of banking industry and requirements unique to Treasury Management is preferred.
• Knowledge of Treasury Management Products and Services and the applications used to support the products and services.

• A minimum of 2 to 4 years of banking experience along with knowledge of consumer, business and treasury management products and services.
• General computer skills, experience in utilizing Windows operating systems, and proficiency in Microsoft Office applications.
• Ability to manage escalations, treasury management services, wires transfers and deposits.
• Ability to recommend and…