Beneficiary Services Representative I

Join the Best "UNION" Credit Union Around!

In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on the foundation of union pride, OE Federal is a 1.4 billion company and the country's largest labor-based credit union serving more than 115,000 members nationwide!

Are you looking to take on a dynamic and challenging role? OE Federal is seeking to hire an Beneficiary Services Representative I/II!

As the central point of contact and liaison, you will provide compassionate support to members and their family members who have recently experienced the loss of a loved one. Serving as a bridge between grieving families and internal credit union departments, you will coordinate communication, guide families through necessary processes, and ensure their needs are addressed with empathy, dignity, and care.

Through proactive support and seamless collaboration, you will help deliver a thoughtful and respectful experience during one of life's most difficult moments, ensuring our members and their loved ones receive the service and compassion they deserve.

• Receive a moderate volume of incoming member and employee support calls daily.
• Serve as the primary point of contact for death notification and survivor assistance.
• Provide compassionate, ongoing support to surviving family members and beneficiaries.
• Coordinate with internal departments to facilitate account, loan, and estate-related requests.
• Communicate documentation requirements and guide families through credit union processes.
• Monitor and track open items to ensure timely and accurate resolution.
• Advocate for members' families by delivering a seamless, respectful, and caring experience.
• Facilitate requests with key team members of the credit union including Account Services, Lending, Loan Operations, Collections, Risk Management, Digital Banking, and Estate/Legal Support functions.
• Work with each department to understand their responsibility related to account or ownership maintenance, loan obligations, beneficiary claims, fraud monitoring, documentation requirements, tracking the status of open items, and keeping families informed throughout the process.
• Manage the complete lifecycle of deceased member cases from notification to closure.
• Educate and cross-sell members on the credit union's product and service offerings that can help them meet and exceed their financial needs.
• Collaborate seamlessly with colleagues from across departments and branches to deliver optimal and efficient service to our members. Uphold a standard of professionalism actively fostering positive relationships internally and externally.
• Develop and maintain a comprehensive understanding of the credit union's products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union's policies and procedures and current promotions.
• Perform other related duties as assigned.

• High School Diploma/GED and minimum 2 years of work experience in a similar role required.
• Excellent interpersonal, verbal and written communication skills required.
• Effective organizational, multi-tasking and prioritizing skills preferred.
• Proficiency with Microsoft Word, Excel and Outlook preferred.
• Bilingual in English and Spanish preferred.

OE Federal Credit Union offers competitive compensation. The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer. The salary outlined is based on working in Livermore, California. The salary range will adjust to the applicant's work location. In addition to competitive salaries

• Medical, dental and vision benefits that cover the employee, spouse and dependents
• Retiree medical benefits
• A defined benefit Pension Plan with 100% employer contributions of $3.50/hour
• $10,000 Life Insurance
• $5,000 Accidental Death and Dismemberment
• 11 ½ Paid Holidays per year
• 17 days of Paid Time Off (PTO) to start
• Annual Performance Bonus Program - Up to 5% of employee's annual base paid on December 15thof each year
• A 401(k) plan
• OE Federal Membership for you and your Family
• Employee loan discounts
• Casual dress code

OE Federal Credit Union partners with TQC to support our recruiting and hiring needs. TQC is a talent and acquisition firm acting as an extension of our HR team. When applying for a role with OE Federal, you may be contacted by TQC.