Advanced IT Helpdesk Technician

CAPE, Inc. has a wonderful opportunity for an IT Help Desk Technician
– Temporary Part Time.

The IT Help Desk Technician provides a combination of customer support and technical assistance to staff onsite at all CAPE locations and/or remote.

• Provides technical support to users by researching and answering questions, troubleshooting problems, maintaining workstation, operating system and LAN performance at all sites/centers.
• Detect, diagnose and resolve application issues.
• Monitor, improve system performance by identifying problems and recommending changes.
• Troubleshoot, identify issues and recommend solutions to ensure consistent productivity and minimize downtime with effective internet and/or Wi‑Fi connectivity at all sites/centers.
• Set‑up systems, computer hardware and software, software updates, networks, printers, scanners, etc.
• Set‑up of new hires’ desktop computer or laptop, email account, LAN connectivity to printers, scanners, server, etc.
• Maintenance of email accounts/directories (add new hires, delete or deactivate or redirect terminated employees’ email account, etc.).
• All other duties as assigned and required.

• Three or more years prior IT and/or systems administration experience.
• High school diploma or GED, certification and/or some college preferred.
• Must have a clean driving record (DMV print‑out required).
• Acute system administration and computer skills, familiarity with MS Word/Windows.
• Problem‑solving and organizational skills.
• Project management skills.
• Effective verbal and written communication skills.
• Operating systems and phone skills.
• Excellent customer service and follow‑through.
• Confidentiality and quality focused.
• PC proficiency.
• Bi‑lingual skills desirable.
• Experience with ethnic and cultural diversity.

• Regularly required to stand, walk, sit, use hands and fingers; handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear, and taste or smell.
• Ability to lift and carry up to 20 pounds frequently, and/or up to 50 pounds occasionally.
• Specific vision ability required for this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work environment characteristics involve a moderate amount of noise.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.

Join our team today! Submit your cover letter and resume to hr

CAPE, Inc. is an equal employment opportunity employer and provides the opportunity to qualified persons to seek, obtain, and hold employment with the Agency without discrimination on account of race, religion, color, sex, sexual orientation, pregnancy, national origin, gender, medical condition, age, marital status, veterans’ or military status, non‑job physical or mental handicap or disability status, genetic information, except if there exists a lawful bona fide occupational qualification or other classification protected by applicable federal, state or local laws.

www.capeheadstart.org