Associate Operations Analyst

1. Position Identification

Title:

Associate Operations Analyst

Department/Division:
Operations

Reports To:

Director of Operations and Planning

FLSA Status:
Non-Exempt

Salary Range: $40.50/hr – $58.70/hr

Work Schedule:

Monday-Friday – Occasional weekends. Schedule to be determined

Work Location(s): LAVTA Administrative Offices – 1362 Rutan Court, Livermore

Field work in the LAVTA service area

The Livermore Amador Valley Transit Authority (LAVTA) operates the Wheels fixed route bus system, providing safe, reliable, and affordable transportation throughout the Tri-Valley cities of Livermore, Dublin and Pleasanton. Since 1985, LAVTA has connected residents and visitors to work, school, medical services, and regional transit options including BART, ACE, and County Connection. Guided by a seven-member Board of Directors, LAVTA is committed to improving mobility and enhancing the quality of life for the communities it serves.

LAVTA employs 16 administrative staff members and contracts out the operation of 60 heavy‑duty diesel hybrid buses across a 40‑square‑mile service area. LAVTA carried approximately 1.4m riders in 2025.

The Associate Operations Analyst supports the planning, implementation, monitoring, and optimization of LAVTA’s Intelligent Transportation Systems (ITS), onboard technologies/systems, and internal IT platforms. The role provides analytical, technical, and project management support to ensure efficient fixed route operations, reliable real‑time information, and resilient internal systems for administrative and contractor staff. Work requires technical expertise, independence, and a problem‑solving mindset in resolving software, hardware, and operational technology issues.

The Senior Operations Analyst performs complex technical ITS functions, manages agency wide technology initiatives, maintains current IT/ITS systems, leads new system implementations, conducts high level data analysis, and oversees vendor performance. Compared to the Operations Analyst, the Senior level functions with greater independence, broader project responsibility, and deeper subject matter expertise in transit technology systems.

• Supports the configuration, maintenance, accuracy, and performance of LAVTA’s Intelligent Transportation Systems (ITS) and real‑time data services.
• Supports reliable functionality of onboard and on‑street technology, including CAD/AVL, headsigns, annunciators, and passenger information systems.
• Supports technology procurements, upgrades, implementation, testing, and vendor management for all IT and ITS systems.
• Conducts analytical evaluations of service performance, reliability, safety, and technology‑driven metrics, producing recommendations for improvements.
• Supports and manages the agency’s real‑time GTFS feed, ensuring accuracy, updates, implementation of best practices, and coordinated integration with vendors and public‑facing applications.
• Supports implementation of cybersecurity protocols, backup systems, disaster recovery plans, and network performance benchmarks.
• Support fixed‑route operations with analytical reporting, KPIs, system performance analysis, and operational improvements.

• Install, configure, and maintain hardware and software for transit ITS applications, including Vontas OnRoute, Trapeze FX, Trans Track, Camera Systems, APCs, and Swiftly.
• Troubleshoot computer systems, servers, communication systems, on‑street and onboard equipment.
• Conduct daily performance checks, field surveys, stop updates, system diagnostics, and analysis of ITS‑related reports and trends.
• Assist with testing plans, implementation schedules, upgrades, and patches for agency wide systems.
• Assist preparing technical scopes of work, RFP development, and contract execution and vendor compliance.
• Provide IT support for Board and Committee meetings and present IT related agenda items as assigned.
• Support fixed‑route operations with KPI development, performance analytics, reporting, and recommendations for service or technology enhancement.
• Perform special projects involving software, technology, funding applications, and technical proposals.
• Assist with…