Senior System Administrator; MSO

Overview

Systems Administrator/Mission Support Operator - $10K Sign-on bonus. Classified work and therefore must be on-site. Mission Support Operator (MSO) provides 24/7, 365, 12hrs shift, Tier 1/2 operational support to end customers and users in the field/worldwide.

• Monitor the performance and capacity of end-to-end IT computer systems using a variety of specialized software applications/tools.
• Triage hardware, software, and environmental faults, alerts, or malfunctions.
• Understand the basic principles of Mobile Phone and Radio Frequency Spectrum/technology.
• Identify issues, determine causes, provide situational awareness and resolution to the user community.
• Serve as first responder and “one-stop shop" for all site issues, requiring broad knowledge of high priority systems across a multi-location enterprise.
• Maintain on-site presence; this is not a remote role.
• Monitor, recognize, evaluate, and correct IT systems, network, and satellite ground stations; interface with user community, Mission Directors, System Administrators, Network Engineers, external sites, and other system operators for real-time detection, isolation, and resolution of problems.
• Provide 24/7/365 operational support to customers and users in the field.
• Utilize Solar Winds, Splunk, Wire Shark (and other monitoring tools) to monitor internal and external hardware, software, network connectivity, status IT infrastructure (using ping, SNMP traps, customer scripts) and respond to issues per established playbooks/TPTs.
• Provide support to Networking team, including Layer 1/2/3 type activities and documentation/design.
• Perform analysis (real-time and post-event) on key mission capabilities and provide feedback to internal and external customers.
• Maintain positive, professional, and helpful relationships with customers.
• Perform daily, weekly, monthly, and quarterly functional checks on systems and capabilities; perform inspections on critical hardware and infrastructure.
• Provide support to Engineering staff for testing and validation of new software releases and network connections.
• Support Configuration Management functions (Incidents, Assets) utilizing BMC Remedy.
• Respond to customer voice and electronic support requests; respond to real-time, mission-critical situations (response defined in minutes).
• Participate in internal and external scheduled exercises.
• Create, maintain, and update SOP/TTP documentation.

• 8+ years of directly related experience in IT / Network administration and support.
• TS/SCI or DoE Q Clearance.
• Experience with monitoring tools such as Solar Winds, Splunk, or Wire Shark.
• Working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc.) that is utilized to support mission operations.

• Experience with Linux and Windows system administration and networking background is preferable.

• DoD 8570 Compliant Certifications are required.

All other content related to company branding or promotions has been omitted to focus on the role responsibilities, qualifications, and essential requirements. The description retains the on-site requirement and mission-critical context as described above.