IT Helpdesk Technician

IT Helpdesk Technician – Temporary Part Time

CAPE, Inc. has a wonderful opportunity for an IT Helpdesk Technician – Temporary Part Time.

Position is Non-Exempt, Full Time (40 hours/week), temp to hire.

Pay Rate:
Commensurate with related-experience and qualifications, up to $35.00/hour.

Eligible for paid sick days; not eligible for group benefit plans.

Reports to Executive Director.

CAPE, Inc. headquarters is in Livermore, and provides early childhood education services (Head Start and Early Head Start preschool programs) in Livermore, Dublin, Pleasanton, and Hayward areas. CAPE offers a cohesive environment for passionate people who want to make a significant contribution to early childhood education, social/emotional development, and early childhood mental health.

The IT Helpdesk Technician provides a combination of customer support and technical assistance to staff onsite at all CAPE locations and/or remote.

The IT Helpdesk Technician typically has a wide range of responsibilities, which can include, but are not limited to the following:

• Provides technical support to users by researching and answering questions, troubleshooting problems, maintaining workstation, operating system, and LAN performance at all sites/centers
• Detect, diagnose, and resolve application issues
• Monitor, improve system performance by identifying problem/s and recommending changes
• Troubleshoot, identify issues, recommend solutions to ensure consistent productivity and minimize downtime with effective internet and/or Wi-Fi connectivity at all sites/centers
• Set-up systems, computer hardware, software, software updates, networks, printers, scanners, etc.
• Set-up of new hires' desktop computer or laptop, email account, LAN connectivity to printers, scanners, server, etc.
• Maintenance of email accounts/directories (add new hires, delete/deactivate and/or redirect terminated employees' email account, etc.)
• All other duties as assigned and required.

Experience, Qualifications and Requirements

Three+ years prior IT and/or systems administration experience

High school diploma/GED, certification and/or some college preferred.

Must have a clean driving record (DMV print-out required).

Acute system administration, computer skills, familiarity with MS Word/Window

Problem solving and organizational skills

Project management skills

Effective verbal and written communication skills

Operating systems, phone skills

Excellent customer service and follow-through

Confidentiality and Quality focused

PC proficiency

Bi-lingual skills desirable

Experience with ethnic and cultural diversity

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands and fingers; handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel crouch, or crawl; talk or hear, and taste or smell.

Ability to lift and carry up to 20 pounds frequently, and/or up to 50 pounds occasionally.

Specific vision ability required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics involve a moderate amount of noise

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.

Join our team today! Submit your cover letter and resume to hr

CAPE, Inc. is an equal employment opportunity employer and provides the opportunity to qualified persons to seek, obtain, and hold employment with the Agency without discrimination on account of race, religion, color, sex, sexual orientation, pregnancy, national origin, gender, medical condition, age, marital status, veterans' or military status, non-job physical or mental handicap or disability status, genetic information, except if there exists a lawful bona fide occupational qualification or other classification protected by applicable federal, state or local laws.

www.capeheadstart.org