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Technical Support Specialist in Construction | Livermore, CA/Olathe, KS
Job in
Livermore, Alameda County, California, 94551, USA
Listed on 2026-09-25
Listing for:
TestingXperts
Full Time
position Listed on 2026-09-25
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Position: Technical Support Specialist (L2 Support)
Location: Livermore, CA / Olathe, KS (Preferred)
Job SummaryWe are seeking an experienced L2 Technical Support Specialist with a strong Civil Engineering / Construction industry background . The ideal candidate should have hands-on experience supporting construction-related software, products, or platforms and be capable of troubleshooting complex technical issues while providing exceptional customer support.
Key Responsibilities- Provide Level 2 technical support for construction and engineering software applications.
- Troubleshoot and resolve customer-reported product and application issues.
- Analyze, diagnose, and elevate complex technical problems when required.
- Work closely with product, engineering, and customer success teams to ensure timely issue resolution.
- Support customers with software configuration, implementation, and usage-related queries.
- Document incidents, root cause analysis, and resolution steps.
- Monitor support tickets and ensure SLA compliance.
- Assist in product testing and validation of fixes before release.
- Bachelor's degree in Civil Engineering
, Construction Management, or related field. - 3+ years of experience in Technical Support / Product Support / Application Support
. - Experience supporting construction-related software or products
. - Understanding of construction workflows, drawings, project documentation, RFIs, submittals, and project management processes.
- Strong troubleshooting and problem-solving skills.
- Experience working with ticketing systems and customer support tools.
- Excellent verbal and written communication skills.
- Experience with construction technology platforms such as Procore, Autodesk Construction Cloud, Bluebeam, Plan Grid, BIM 360, or similar solutions.
- Knowledge of SaaS applications and cloud-based platforms.
- Familiarity with SQL, APIs, or basic system integrations is a plus.
- Customer-facing support experience in a global environment.
Civil/Construction background is mandatory.
Experience in Construction Product Support.
Strong customer support and technical troubleshooting experience.
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