Service Operations Manager

Location:

(SUL)
Livermore, CAJob :

R0139716

Date Posted:

Company Name:

HITACHI GLOBAL AIR POWER US, LLCProfession (Job Category):

Communications & Corporate Affairs

Job Schedule:

Full time Remote:

No

Job Description:

Job title:

Service Operations Manager

Location:

Livermore, CA

Reports to:

Senior Operations Manager Compensation:$120,000-$130,000 base plus VCThe Company:
Hitachi Global Air Power At Hitachi Air Centers, you'll join a team of passionate professionals who are focused on delivering value, building lasting partnerships, and creating an outstanding customer experience. Every role contributes to our shared goal of helping our customers succeed.

Join us and be part of a team that makes a difference every day through service, expertise, and a commitment to excellence.

Our team is dedicated to helping customers maximize productivity, improve reliability, and keep their operations running efficiently. Through expert service, technical knowledge, parts support, and customized system solutions, we serve as trusted partners to businesses across a wide range of industries.

What sets us apart is our commitment to customer relationships. We don't just support equipment—we support the people and businesses that depend on it. Our teams work closely with customers to understand their unique needs, solve challenges, and deliver responsive, reliable service when it matters most.

At Hitachi Air Centers, our mission is summarized in these three basic statements:

Provide consultive design and equipment selection support to ensure our customers’ systems are reliable and efficient

Provide best in class field service and customer service support to those who rely on us every day to keep production up and running

Provide the above at a competitive price

Summary of the position:

The Service Operations Manager’s core responsibility is to the HAC service administration team, including service quoting, service technician scheduling, parts staging, service work order invoicing, rental commissioning, warranty processing, PM agreement quoting and administration. The role includes managing a team of service coordinators, service order processing, warranty administration and service invoicing. Service Operations will include customer survey responses and follow-up calls for service jobs to ensure we have met our customers’ needs.

Also responsible for technician utilization goals and gross margin target level achievement. This position works in cooperation with the Field Service Manager in implementing and managing the HAC’s service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement.

Duties and responsibilities:

High Level Business Objectives:

Work with Field Service Manager to develop a market strategy aimed toward account retention and services growth in the region.

Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability.

Develop a team of highly knowledgeable and motivated Inside Service Support members and assist in them achieving their personal and professional goals.

Service Operations Leadership:

Work with Field Service Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base.

Identify potential candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company.

Assess performance of inside service support personnel.

Ensure that all customers are responded to in a timely manner regarding requests for service, service agreement visits, service quotations and site generated questions.

Ensure all service support personnel have a working knowledge of all computer…