HM Store Manager San Francisco Outlets

About the Role

As a Store Manager, you’ll be responsible for the total omni customer experience in your store, ensuring high visual and commercial standards according to the store format, location, and global & regional strategies. You lead the full store team to excel, create an inclusive culture that promotes collaboration and entrepreneurial spirit, and are responsible and aware of the store’s strengths, opportunities, and competitors.

You’ll also analyze and follow up on sales, creating plans to optimize results and profits.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Responsible for the total omni customer experience in your store, ensuring visual and commercial curation according to the store format, environment, global guidelines and regional strategies
• Represent yourself and the H&M brand positively during all customer interactions
• Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results
• Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling our products
• Promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Schedule to budgeted hours plan in line with sales budget and commercial activities
• Ensure proper routines in fitting room and checkout, including transactions, returns and exchanges
• Identify commercial opportunities by being aware of store strengths and opportunities and maintain competitor awareness
• Manage store maintenance in a cost-efficient way
• Ensure all admin routines for both people and operations are handled correctly

• Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
• Ensure your team provides product and fashion knowledge during customer interactions
• Understand the local area of your store, customers, competition, and fashion trends

• Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team
• Complete performance evaluations and succession planning to support business needs & team
• Retain and share knowledge and skills with your team
• Collaborate with Area teams and store leadership team including VMs
• Ensure excellent communication & professionalism
• Responsible for the teams planning & scheduling
• Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings, etc
• Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed
• Participate in relevant onboarding & introduction processes, trainings and courses relevant for your role & future development

• Ensure a clean and tidy sales floor and back of house
• Ensure high fashion quality, visual and commercial product presentation, with great garment care
• Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues
• Responsible for & supports with the daily opening & closing of store routines and processes
• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards, processes, utilizing all tools and technology provided
• Upkeep & following best practices for any in-store omni services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Maintain price signs in-store and throughout the sales floor/store following global & local guidelines to ensure price perception
• Update & maintain BOH areas for all colleagues (key information, health & safety, tidiness, etc.)

Who You Are

• To be a successful and effective Store Manager, you’ll be a strong leader who enjoys taking responsibility for others.
• Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical problem solver, capable of working with numbers & managing statistics.
• Relevant experience working in a leadership position that you can apply to your role
• Retail…