Assistant Store Director, Selling and Merchandising

Position Overview

Assistant Store Director:
Sales & Merchandising – Reports to the Store Director and supports execution of front‑of‑house priorities within the store. Responsibilities include maintaining selling‑floor service, merchandising standards, and driving sales and customer experience. The role is divided into oversight of Apparel and Footwear & Center Core where applicable.

• Be responsible for achievement of overall department sales, controllable profit, and payroll management.
• Maintain merchandising, sizing and replenishment standards within area of responsibility.
• Ensure execution of Merchandising Directives as required within area of responsibility.
• Drive Conversion, AOV, ROV, Loyalty, Credit and all other selling‑related KPIs of associate team.
• Provide leadership and motivation to team in achieving sales goals, drive omni‑channel growth and execution of company initiatives.
• Develop and retain direct reports, ensure their readiness for increased responsibilities, and build an internal bench of talent.
• Participate and support training for new company programs, procedures, and technologies.
• Consistently model and coach to behaviors that exceed key performance indicators.
• Act as key store point of contact for the District Merchandising Manager.

• Establish positive interpersonal relationships and actively collaborate and contribute to a positive team dynamic.
• Inspire as a leader through action and collaboration, acting as a coach and role model to bring out the best in teams.
• Adapt easily to changes and consistently deliver exceptional results.
• Generate and share original ideas, tackling both simple and complex problems.

• College associate diploma; bachelor’s degree preferred.
• 3+ years of management experience with comparable volume and/or proven track record of success managing a selling workforce and achieving results.
• Proficiency in Microsoft Office (Outlook, Excel, Word, and PowerPoint).
• Proven sales track record and results‑driven approach.
• Proven time‑management skills and comfortable managing multiple projects with shifting priorities.
• Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships.
• Thorough knowledge of the fashion industry and a passion for sharing expertise.
• Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer’s eyes.
• Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers.
• Flexibility to work evenings, weekends and public holidays.

• Benefits package for all eligible full‑time employees (including medical, dental and vision).
• Employee discount and other perks.

All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.