Service & Engagement Team Leader

The starting pay range for this position per hour is $26.75 - $28.75. The full pay range per hour is $26.75 - $45.50.

Target offers comprehensive health benefits and programs to eligible team members and their dependents, including medical, vision, dental, life insurance, 401(k), employee discount, disability insurance, paid sick leave, paid national holidays, and paid vacation. For more details, visit Target benefits.

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. They are knowledgeable about both in‑store and digital services that drive adoption, usage, and guest loyalty, making shopping quick and easy for guests at check‑lanes, guest services, gift registry, pick‑up, and drive‑up while ensuring exceptional quality.

• Guest service fundamentals and experience building a guest‑first culture and driving loyalty programs
• Guest engagement, problem solving, and resolution
• Retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing, and promotion strategies
• Planning daily/weekly workload to support business priorities and deliver service and sales goals
• Leading a team of hourly members, including interviewing, developing, coaching, evaluating, and retaining talent

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly experience.
• Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and operations.
• Observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align the team on the right behaviors and execution.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead a team of passionate Guest Advocates, Service Advocates, and Front‑of‑Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly interactions, quality of service, resolution, loyalty, and cleanliness standards.
• Lead and demonstrate a culture of executing best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions.
• Understand sales goals, business reporting, and guest insights to plan and execute daily/weekly workload to deliver on store sales goals, guest engagement, and troubleshoot opportunity areas.
• Support Target Loyalty Programs to educate and promote the suite of benefits, features, and offerings that reward guests.
• Support your direct leader by following up on training completion and supporting continuous education opportunities to drive proficiencies for all front‑of‑store experiences.
• Engage in meaningful development conversations throughout critical touch points with your team’s career path.
• Personalize recognition and appreciation of your team to reinforce critical guest service behaviors.
• Help lead a culture of accountability through clear expectations and performance management on critical Service and Engagement behaviors.
• Respond to any concerns with guest shopping experience by de‑escalating the situation and ensuring the team is supported to resolve or address guest concerns.
• Ensure your team members stay up‑to‑date on upcoming major promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest‑centric team as directed.
• Support and enable team members to deliver pick‑up and drive‑up orders (including drive‑up returns and Starbucks) efficiently and accurately to digital guests.
• Demonstrate a culture of ethical conduct and compliance; lead the team to work in the same way and hold others accountable.
• Lead and demonstrate a safety culture…