Store Manager, Retail Sales

Who You Are:

As a Store Manager at L'Occitane, you will serve as the perfect host, curating a one‑of‑a‑kind immersive experience for our guests. Leading a vibrant team in natural beauty, your role transcends conventional management with a focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

• Be the Host:
  Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest
  
  Experience:
  
  Create personalized experiences for your guests and proactively address all their needs.
• Keep an Open Mind:
  Welcome feedback openly, presume positive intentions, and maintain a growth‑oriented mindset.
• Let Success Drive You:
  Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution‑focused approach when challenges arise.
• Foster a Team Culture:
  Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care:
  Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

• Previous supervisory experience in retail or hospitality management
• Strong leadership and communication skills
• Entrepreneurial attitude with a background in a sales‑driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Knowledge of skincare, body care, and fragrance is beneficial
• Experience with clienteling advantageous
• Basic technology skills

The pay rate for this role is $34.43 - $39.59 an hour (based on skills and experience).

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

We are committed to the planet. We contribute to the company's waste reduction targets through our in‑store initiatives, such as recycling programs, inventory management guidelines to reduce product waste, and eliminating single‑use plastics, while promoting refill products to meet heat targets.