Counter Sales Lead

5679 La Ribera Street, Livermore, CA

Employment Type:

Full-time

Contract Type: US – Full Time

Job Family:
Sales

Experience Level (for career site):
Experienced Professional

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

The Counter Sales Lead is a resource for immediate service and product knowledge for our customers. Provides excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. Works closely with the branch team to assist in receiving, shipping, and stocking. Responsible for training and mentoring Counter Sales Representatives.

• Provide excellent customer service by assisting customers promptly and courteously with their purchases and processing of their orders or returns

• Assist in driving electrical distribution sales for our counter business and developing new and existing customer relationships

• Help train and mentor Counter Sales Representatives

• Stay informed and educated on product knowledge

• Inform manager of any potentially hazard or elevated situation pertaining to safety or the satisfaction of a customer

• Assist with daily restocking, showroom maintenance, and keeping showroom and counter clean and organized

• May be required to perform other job functions within a branch when required including but not limited to inside sales, preparing and filling orders and or receiving, stocking, staging, and shipping material, and maintaining branch equipment

• May be required to make deliveries up to 20% of the time

• Perform other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.

The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

• 4+ years of customer service, sales, or electrical distribution experience preferred

• Previous branch experience preferred

• Certification to operate forklift, hand truck, pallet jack, and other warehouse equipment preferred

• High School or GED
  - Required

• Electrical product knowledge and experience, including lighting, switch gear, controls, and electrical commoditiespreferred

• Demonstrated knowledge and experience of electrical distribution or other electrical sales environments preferred

• Familiarity with automated order entry systems & PCs running Windows-based software preferred

• Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups

• Strong written and verbal communication skills

• Good team player

• Strong organizational skills

• Ability to work efficiently and meet tight deadlines

• Ability to type on a computer keyboard

• Great attitude

• Desire to improve electrical product knowledge

• Sit:
  Must be able to remain in a stationary position
  - Frequently – 21% to 50%

• Walk:
  Must be able to move about inside/outside office or work location
  - Constantly – at least 51%

• Use hands to finger, handle, or feel:
  Operates a…