HVAC Service Inside Sales Representative

Commercial Service HVAC Inside Sales

Marina Mechanical Services is looking for a motivated and experienced Commercial Service HVAC Inside Salesperson to join our team. The HVAC Inside Sales Representative is responsible for converting service technician recommendations into approved and sold work. This position acts as the primary liaison between the field technician and the customer by reviewing deficiencies, developing repair and replacement proposals, sourcing materials and equipment, communicating value to the customer, overcoming objections, and following up aggressively to close sales.

The ideal candidate understands HVAC systems, possesses strong sales and relationship-building skills, and has the ability to manage multiple opportunities simultaneously while providing exceptional customer service. Success in this role is measured by quote turnaround time, proposal conversion rates, gross profit achievement, customer retention, and overall sales growth.

As a Commercial HVAC Inside Salesperson, you will:

• Review technician-generated recommendations, deficiencies, and repair opportunities daily.
• Evaluate service tickets, photos, inspection reports, and field notes to determine scope of work.
• Contact technicians when clarification is needed regarding recommended repairs or replacement options.
• Prioritize opportunities based on urgency, customer needs, potential revenue, and operational capacity.
• Create accurate and professional repair, replacement, and upgrade proposals.
• Present solutions to customers through phone calls, email, video meetings, or customer portals.
• Educate customers on equipment condition, risks, benefits, return on investment, energy efficiency, reliability, and code compliance.
• Answer customer questions regarding scope, pricing, warranties, scheduling, equipment options, and project timelines.
• Maintain an active sales pipeline and track opportunities through all stages of the sales cycle.
• Consistently follow up on open proposals until a final decision is reached.
• Negotiate within established pricing and margin guidelines.
• Close sales while maintaining customer satisfaction and profitability.

To be successful in this role, you should have:

• High school diploma or equivalent required.
• Associate degree in business, HVAC, engineering, construction management, or related field preferred.
• 3+ years of HVAC industry experience preferred.
• Experience in service sales, inside sales, estimating, service coordination, dispatching, or HVAC operations.
• Proven sales and customer service experience.
• Experience reviewing technical recommendations and developing proposals.

Working knowledge of:

• Commercial HVAC systems
• Air conditioning systems
• Heating systems
• Ventilation systems
• Controls and automation systems
• Boilers and hydronic systems
• Refrigeration principles
• HVAC repair practices
• Building mechanical systems

What is in it for you?

Marina Mechanical Services offers benefits comparable to the industry, including company contributions to medical and dental, dollar for dollar 401(k) match to a set limit, Paid time off and paid holidays. We are also employee owned, therefore all non-collective bargained employees automatically become owners without cost.

About Marina Mechanical:

Marina Mechanical Services has been "Creating Environments Where Comfort Comes To Life" TM, since 1958. We are a full-service design-build HVAC service and construction company specializing in commercial, industrial, and high-density residential solutions. Compensation: $34.00 - $38.00 per hour