Customer Service Rig Technician

About the Company

BAUER Equipment America is a leading global provider of foundation equipment and support to the foundation construction industry. We have offices and a dealer network located throughout the United States. Recognized for its technological advances and innovation, BAUER Equipment America represents BAUER Maschinen across North and Central America. We are headquartered in Conroe, Texas and operate a facility in Livermore, California.

We are looking for a Customer Service Rig Technician for our Livermore, CA location. This position reports to the Customer Service Manager – West Coast.

• Receives customer service requests, assesses customer needs, complaints, and symptoms of customer equipment; diagnoses and suggests repair solutions to manager or supervisor based on customer needs and resource availability, including shop or field service repairs.
• Conducts diagnoses.
• Provides effective hands‑on repairs.
• Researches and determines spare parts needs.
• Suggests spare parts packages.
• Provides effective and efficient technical assistance, in person or on the phone.
• Performs and/or assists with field and shop repairs.
• Coordinates service requests with appropriate service departments and manager/supervisor.
• Resolves product issues through effective identification, documentation, and communication with all affected parties.
• Assists in maintaining technical manuals.
• Assists in maintaining related service department files and office records.
• Knows and understands operating and technical procedures and workplace instructions.
• Performs various other duties and activities as assigned by supervisor.

• High school diploma required; an associate’s degree in a mechanical, hydraulic, or electrical machinery field or equivalent is desired.
• Proficiency in mechanical, electric and hydraulic troubleshooting and repairs. Knowledge of Microsoft Excel, Word, and Outlook. Good communication skills; verbal and written fluency in English. Able to interpret technical instructions, diagrams, flow charts, maintenance schedules, and other relevant documentation.
• Willing and able to work overtime, weekends, on‑call duty and to travel up to 80% (including internationally). Must have a valid passport and driver’s license.
• At least 2 years of directly related training and/or experience.
• Must be able to lift up to 50 lbs, stand, sit, kneel, crawl, see, read, hear, climb, and travel independently. Must comply with safety requirements and regulations in workshop, office, and job‑site environments. Must be physically and mentally capable and licensed (as required) to operate heavy machinery, automobiles, light trucks, cranes, lifting equipment, computers, and diagnostic equipment.

• Health insurance
• Dental insurance
• Vision insurance
• Health savings account
• 401(k)
• 401(k) matching
• Life insurance
• Paid time off
• Parental leave
• Referral program