Front Office Associate

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world’s leading hotel brands? We are currently recruiting a dedicated individual to join our Front Office team.

We believe in creating memorable experiences for our guests, and we want our associates to feel at their best, supported, respected, and part of a team built on belonging and kindness.

As a Casual Front Office Associate
, you will receive:

• Free Meals on Duty:
  Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:
  Participation in The People’s Pension.
• Employee Assistance Programme:
  Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:
  Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development:
  Access to training programs to enhance your skills and advance your career.

As a Casual Front Office Associate, you will be one of the first points of contact for our guests, ensuring that their experience is smooth, welcoming, and memorable from the moment they arrive.

• Welcome guests warmly, ensuring a friendly and professional check-in and check-out experience
• Assist guests with enquiries, directions, local knowledge, and hotel information
• Handle guest issues professionally, resolving problems promptly and efficiently
• Maintain accurate records of guest interactions and transactions
• Communicate efficiently with other departments to fulfil guest requests

• Operate front office systems, including PMS and switchboard, as required
• Uphold cleanliness and organisation at the front desk, lobby, and guest-facing areas
• Follow cash handling procedures where applicable
• Maintain compliance with safety, hygiene, and hotel standards
• Support colleagues and ensure adequate coverage during busy periods

• Communicate using clear and professional language
• Build positive working relationships with team members and other departments
• Support the team to reach operational goals and maintain service excellence
• Attend briefings and follow instructions from supervisors and managers

You will be expected to:

• Follow all company, safety, and security policies and procedures
• Report any maintenance issues, accidents, injuries, or unsafe conditions
• Complete all required safety training
• Maintain a clean, tidy, and professional appearance
• Protect guest and company confidentiality
• Uphold quality standards and Marriott brand values

This description provides an outline of the main duties and is not an exhaustive list.

• Related
  
  Work Experience:
  
  At least 1 year in a customer service or hospitality role
• Supervisory
  
  Experience:
  
  Not required
• License/Certification:
  None required

If you’re enthusiastic, guest-focused, and eager to build your hospitality career, we’d love to welcome you to our team.

Apply today and start your journey with Marriott!