Front of House Supervisor

Company Description

Job Title: Front of House Supervisor

Location: Marl Rd, Liverpool L33, UK

Contract Type: Full time/Part Time shifts available

Shift Times: approximately 7pm - 3am

Postion / shift 1: Monday to Friday

Position / Shift 2: Saturday & Sunday

Salary: £13.50 per hour

• 28 days holiday (including bank holidays)
• 3 volunteering days to give back to causes you care about
• 3 days grandparent leave for those special family moments
• 24 weeks enhanced maternity leave
• Bespoke training & development opportunities
• Pension & life insurance
• Discounts on high street brands, cinema & holidays via the Perkbox App
• Wellbeing hub & access to employee assistance programme
• Free meals while at work
• Career development & HIT Apprenticeships for all experience levels
• Free Car parking

We are seeking an enthusiastic and customer‑focused Front of House Supervisor to oversee the smooth delivery of service. Working closely with the catering and kitchen teams, you'll ensure every customer enjoys a warm welcome, exceptional service, and high-quality food presentation. This is a hands‑on role, perfect for someone who thrives in a busy hospitality environment and enjoys leading a team to deliver excellence.

You will be joining Baxterstorey, one of the UK’s leading contract caterers, providing fresh, innovative food services. We are a team of experienced professionals who tailor our catering service provision specifically to suit.

Our mission is simple:
To provide our teams with the right skills to succeed in their jobs, we invest in their training and development. Our exceptional teams of seasoned specialists customise our catering services to fit and satisfy the unique needs of our clients.

• Lead and motivate the front‑of‑house team to deliver excellent service
• Maintain high standards of food presentation and dining area cleanliness
• Ensure all hospitality events run smoothly and professionally
• Monitor and respond to customer feedback in a positive and proactive way
• Support with ordering, stock control, and record keeping
• Uphold all food safety, allergen, and health & safety procedures

• Experience in a front‑of‑house or customer service supervisory role
• Strong leadership and people skills, with a positive and approachable manner
• Excellent communication skills, both face‑to‑face and written
• Well‑organised, with the ability to prioritise tasks in a busy environment
• Knowledge of food safety and allergen management procedures
• Passionate about hospitality and delivering a great customer experience

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our team's careers. Better is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up‑beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.