Front Office Assistant

Front of House Assistant – Cove By Locke Liverpool

We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on‑property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.

We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive.

• Reception & Guest Experience
  • Welcome guests with warmth, authenticity and a personalised approach.
  • Complete check‑in and check‑out efficiently using the hotel’s PMS.
  • Assist with reservations, room allocation and guest requests.
  • Provide local knowledge, recommendations and curated lifestyle tips.
  • Handle billing, payments and procedures accurately.
  • Resolve guest concerns quickly and effectively, escalating when needed.
  • Support lobby hosting duties: welcoming, socialising and maintaining presentation.
• Food & Beverage Service (where applicable)
  • Deliver high‑quality service across breakfast, bar, restaurant, coffee bar and grab‑ go.
  • Prepare and serve coffees, drinks and light food to brand standards.
  • Host in F&B spaces: welcoming guests, explaining menus and ensuring great experiences.
  • Maintain cleanliness, set‑up and replenishment of F&B areas.
  • Assist with orders, inventory checks and receiving deliveries.
  • Follow food safety, allergens and hygiene procedures.
• General Operations & Team Support
  • Work flexibly across multiple areas depending on business needs.
  • Support events, activations and lifestyle programming.
  • Ensure public areas remain clean, inviting and on‑brand.
  • Maintain a positive, supportive and inclusive team environment.
  • Follow all hotel policies, safety procedures and brand standards.

• Passion for hospitality and delivering memorable guest experiences.
• Positive, energetic and adaptable personality.
• Strong communication skills and confidence in guest interaction.
• Ability to multi‑task and remain calm under pressure.
• Willingness to learn across multiple operational areas.

• Previous hotel reception experience.
• Experience in food and beverage services.
• Experience using PMS and POS systems.

We value individuals who can hold a vision, appreciate atmosphere and want their work to have impact. Skills can be taught; mindset cannot.

Experience:

Not required

Employment:
Full‑time